I am going back to the grocery store today.
My non-driving housemate and I go there together, usually. We have a routine. When I have checked out I take my cart out to the store front and leave it there. I bring the car to that area and wait for her. When she arrives she loads her groceries and mine. Yesterday, I could not park close to my cart and she was delayed checking out . When we got home I noticed that my groceries were not in the car. She told me that she had assumed that, since I was getting only 3 small items, I had loaded my bag earlier. All that she had seen when she emerged was empty carts.
We called the store because they are great about taking carts with groceries inside for safe-keeping in cases where people seem to have left without their stuff. Nope, no groceries. However, because I had my grocery rewards card scanned at checkout, they will supply free replacements. I was able to estimate the time that my groceries went missing and they will be reviewing the security video.
It is cold and people are desperate at this time of the year.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.