The most important thing that I did today was to wait 48 minutes "on hold" to speak with a very helpful and efficient employee of the Social Security Admin. Back in early September I went online and changed the bank to which my monthly SS direct deposit goes. The October deposit was to be the first into the new bank. I did not close the former account, just in case it took longer. WELL, the October deposit did not show up at either bank . It was due last week.
SSA has been short-staffed due to budget cuts since the last administration, so I was full prepared to wait on line. The big surprise was the helpfulness, good cheer, and efficiency with which the responding employee handled my needs, found the problem (almost instantly) fixed the problem and never mentioned that it was clearly my error in entering the new account number that caused the problem.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.