Made a trip to youbreakifix and met 3 amazing, helpful folks.Techies who speak in understandable terms !! My phone will be fixed in about 3 days, when a part arrives, and they threw in a replacement battery. While they were diagnosing the problem, I asked a lot of questions, and since the store was not busy (only opened yesterday!) the folks were eager to share and explain a lot of stuff about various home technology choices. Since they do not sell any of those items, I got their personal/professional views concerning some choices that I need to make in replacing a computer system and repairing a printer.
Now, soon, off to a bank ATM and a grocery store.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.