Yesterday I spent 3.5 hours (combined) waiting online and then on the phone to get a case number for my claim against Citibank for nonpayment of a $500 account opening bonus. The guy in the online chat room was totally incompetent. He, literally, did not know the date of yesterday.
He finally said that he had verified that I had met all of the qualifications. that took 45 minutes. Then, he said that I had to call their "expect team" on the phone to set up a claim. I was cut off once on the phone and had to start anew. The final person on the phone, Sabrina knew just what to do and did it quickly and competently.
Today I am making chili, doing a load of laundry, cleaning out my car, and will have a televisit with my doctor this afternoon. (Routine because I want an Rx refilled that requires a follow-up visit.) Also, finalizing my April budget, finishing the "big dig" of my desk surface (Hurrah!), thinking about resuming work of tax forms now that I have located the records needed.
Oh, almost forgot! In the desk clean-up I found a cashier's check issued when I closed an account several months ago. It has expired, so I will need to make a bank visit sometime to get a new on. But, it was like finding $87.50 in the pocket of a coat you haven't worn in ages, lol.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.