Objective: The objective of this shop is to evaluate the helpfulness, customer service, knowledge, and responsiveness of One Stop Housing associates during a phone inquiry about affordable housing options. Shoppers will assess how well the associate provides information, answers questions, and encourages action — even when housing availability may be limited.
For this shop you will:
Call your assigned One Stop Housing location at your scheduled date and time.
Assume the role of a potential tenant using the provided shopper persona guidelines.
Ask 6 required questions about affordable housing eligibility, application process, and property policies.
Take a screenshot of your call log showing the date, time, and call duration.
Document any text messages you receive as part of the follow-up to your inquiry.
Flat payment $5.00
if you have any questions about this assignment, please email
coordinator@secretshopper.com.
Thank you,
The Coordinating Department at Secret Shopper