For this shop you will:
Reserve 2 activities for you and 1 guest by visiting the Smash Park website or app prior to shop.
Arrive early to assess the friendliness and customer service experience as well as the staff knowledge
Assess staff friendliness and overall customer experience
Ask staff about different programs offered by the center (see specific briefing for details).
You and your guest should order 1 beverage and 1 menu item each.
In addition to a paid activity, take part in a complimentary activity of your choice.
Walk through the arcade area to evaluate cleanliness and operations
Discreetly take a photo of the gaming space before you leave.
Reimbursement up to $175.00, not including tip
Thank you,
The Coordinating Department at Secret Shopper