Primary Goal: Assess if the staff can enhance a simple candle purchase into a broader brand experience.
Scenario:
Enter with intent to buy a product from their Body & Hand Wash options.
Observe if the staff guides you to the scent bar, demonstrates the “My Way” scent with a diffuser, and promotes related products.
Note any mention of Aroma360’s partnerships (NBA, Disney, Star Wars, hotel collaborations).
Objection Handling:
Say your preferred aroma is not available.
Mention the product seems like it might be too strong for you.
Observe how the staff addresses these concerns.
Follow-Up:
Within 3 days, look for any follow-up communication (phone, email, SMS).
Evaluate the relevance and professionalism of the follow-up.
Flat payment $15.00 plus reimbursement up to $21.69
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Thank you,
The Coordinating Department at Secret Shopper