That's one thing I like about them, clinen. Only the last five(?) shops count toward your overall score. So if you have a scheduler who completely misleads you about a phone shop that you end up canceling, it's not the end of your shopping career with them. I know some don't like their no-fee shops, but they are relatively easy (relatively). Their hotel shops are about 1/5 as difficult as some others that have a fee.
Now scheduling travel shops for the day after Christmas through mid-January.