Judy's been my scheduler for almost three years, and she's wonderful! Extremely responsive to e-mails and questions, flexible, and understanding when "life happens" and you have a problem doing a shop.
Some months, Judy is the only reason I can manage getting through a report without saying, "Never again." I'd probably stop shopping for their client if it weren't for her.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.