I did my first big, obvious OOPS this week and performed my shop a day after I was supposed to! I didn't even realize it until I went to submit my report the next morning (because they are AWESOME and give you 24 hours to submit your reports) and was booted because I hasn't completed my report the day before. I then realized that I did the shop on the 15th when I was supposed to do it the 14th. I emailed Service Connections right away and apologized for my mistake and asked to be reassigned so I could enter it. Everyone who responded was SO nice, understanding and they reassigned the shop to me! I totally understand that this was something they didn't have to do! They also did not give me a hard time at all for my oops! Thank you Service Connections! Wish I could do more shops with you guys!