Customer First Shop - Using the app

Hi -

I downloaded the app a couple of weeks ago and tried it out before this round of shops.
2 Questions:

#1: When you pay at the pump and you get the emailed receipt, in what format do you submit it? Do you submit the entire email in PDF or just submit the portion that looks like the paper receipt?

#2: Can you use your app (or phone number) in the store for points? I entered my phone number on the first shop today, and the receipt says, "Thank you for being a rewards member." Is that going to be a problem?

Thanks in advance!

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I have used my rewards telephone number for all CF shops, both at the pump and inside the store. And I have used the emailed receipt using the portion showing the receipt part. No issues for 2 years. But, I still take a photograph of the paper receipt that prints for a backup. Never needed it.

@purpleicee wrote:

I have used my rewards telephone number for all CF shops, both at the pump and inside the store. And I have used the emailed receipt using the portion showing the receipt part. No issues for 2 years. But, I still take a photograph of the paper receipt that prints for a backup. Never needed it.

I did not get an option for a paper receipt at the pump when I used the app, but I guess I could enter my phone number at the pump.

Thanks for the info!

If you used the App to pay solely that way, then you might not get the printed receipt. Check your settings on the App. There is a button to select for printed receipts to come as well. Every once in a while there is a pump that does not prompt for your telephone number or, if you had one, the physical rewards card. When that happens, I cancel the transaction and start over using solely the App. I love that the App collects points at both of CF types of fuel stations, since they are owned by the same company. Sometimes the station has a different type of C-Store ownership, such as Circle K or something. And they usually have their own rewards program for inside purchases. They will not take the other one for the branded fuel station on the inside. I ask just in case, though.

@purpleicee wrote:

If you used the App to pay solely that way, then you might not get the printed receipt. Check your settings on the App. There is a button to select for printed receipts to come as well. Every once in a while there is a pump that does not prompt for your telephone number or, if you had one, the physical rewards card. When that happens, I cancel the transaction and start over using solely the App. I love that the App collects points at both of CF types of fuel stations, since they are owned by the same company. Sometimes the station has a different type of C-Store ownership, such as Circle K or something. And they usually have their own rewards program for inside purchases. They will not take the other one for the branded fuel station on the inside. I ask just in case, though.

Thanks. I changed the settings to print a receipt.

Big road trip tomorrow. I have 15 scheduled for the next 2 days, so far. I might add more.

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Customer First Shop - Using the app

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