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Screwed up an Olive Garden shop.

December 20, 2024 10:21PM
I just got done with an Olive Garden shop and realized I ordered the wrong appetizer. You have a choice between an appetizer and a cocktail. I chose the appetizer, but if you chose the appetizer you only have 2 options. I chose poorly.

Anyone have any experience with this? Has anyone done the same thing and gotten it approved? I assume that it will be rejected and that's on me. I sent an email to the help desk to ask if it's an automatic rejection. If it's just going to be rejected, I don't want to send the report so that OG gets all the information for free. I offered to reshop it if that's an option given the time frame. I'm dumb.
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December 20, 2024 11:23PM
Usually if a shop is rejected it won’t be sent to the client. That’s my experience. The client has set the expectations and is paying for XYZ to be ordered.
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December 21, 2024 04:04AM
@ServiceAward wrote:

First, do not expect to hear from the helpdesk before your report is due.

I am as paranoid and untrusting as they come, but clients do NOT get free reports.

That said, clients can and do make exceptions. Whether that happens here I do not know. Still, turn the report in. Whatever the outcome, do not best yourself up and do better next time. This is a business and even a $100 loss (which this isn't, because you did get a meal), won't break you. Let us know the outcome, please.

You're right about not hearing from the "help" desk. I submitted it. The reason I'm paranoid about the client getting a free report is several years ago I did a Red Lobster shop and my guest accidentally dumped her salad dressing on the salad before I took the picture. That MSC said all pictures had to be taken of the food exactly as served. I contacted their help desk (that MSC actually responds in a timely manner) and they said they would submit it, but it was up to the CLIENT to decide whether to accept it. Luckily, in that case they DID accept it. Not a big deal if I have to eat this shop (pun intended) but I just feel dumb for missing the order requirement since I saw it when I first took the shop, but missed it today when I reviewed the form.
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December 21, 2024 04:14AM
I don't like calamari either!
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December 21, 2024 04:23AM
I personally would not avoid admitting what I did wrong. That would make me sound incompetent and indicate I may not have read the guidelines, or the real truth, in this case, just plainly forgot.

I know a lot of people have complained about the "help desk" turn around time to respond, I have had nothing but a good experience with that particular MSC answering me pretty quick. So, I cannot complain about that.

Anyway, whether they have some wiggle room to forgive the wrong appetizer or not, that would not be governed by an admission or non-admission. Whether they reject and you believe they might still use the report is really no different than your offer to reshop. You still lose money. So, I would have admitted and submitted and wait and see. They would know I was honest and still submitted my shop knowing I could be rejected. And my reliability and work ethics would still be in tact.
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December 21, 2024 05:00AM
The last OG shop I did was rejected. I saw in the guidelines the two choices of drinks, and it never even crossed my mind to check the shop and see if I was actually assigned a specific one. I was, and of course I was assigned the other one.

The one before that was rejected because I forgot a picture. There doesn’t seem to be much wiggle room.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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December 21, 2024 05:00AM
You did the right thing DrJ.
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December 21, 2024 02:49PM
@DRJ wrote:

@ServiceAward wrote:

First, do not expect to hear from the helpdesk before your report is due.

The reason I'm paranoid about the client getting a free report is several years ago I did a Red Lobster shop and my guest accidentally dumped her salad dressing on the salad before I took the picture. That MSC said all pictures had to be taken of the food exactly as served. .


I know all places all different but there was one time we went to RL (Non shop) and my dad order a salad.. He forget to tell the server that he wanted the dressing on the side.. When she brought the salad, the dressing was on the salad., He usually gets the dressing on the side


Do you remember if the shop required you to order a salad with dressing on the side?

ETA: Most places either put to much dressing or not enough dressing on salads.. That is if I get a salad, I will get the dressing put on the shop (That is if I am allowed to do that).

Edited 2 time(s). Last edit at 12/21/2024 02:55PM by Isaiah4031a.
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December 21, 2024 04:15PM
I'm just here to say don't call yourself dumb. Forgetful, maybe, if you need to use a label, lol. Don't be so hard on yourself.
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December 21, 2024 07:39PM
@Isaiah4031a wrote:




Do you remember if the shop required you to order a salad with dressing on the side?

ETA: Most places either put to much dressing or not enough dressing on salads.. That is if I get a salad, I will get the dressing put on the shop (That is if I am allowed to do that).

It didn't specify, but said to take the picture exactly as it was served. It was served with the dressing on the side.

Thanks Carter.
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December 21, 2024 07:59PM
The instructions say we are to order ONE specific entree, and ONE appetizer. If there's two of us dining, can't we order more than that?
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December 21, 2024 08:09PM
@DRJ wrote:

@Isaiah4031a wrote:




Do you remember if the shop required you to order a salad with dressing on the side?

ETA: Most places either put to much dressing or not enough dressing on salads.. That is if I get a salad, I will get the dressing put on the shop (That is if I am allowed to do that).

It didn't specify, but said to take the picture exactly as it was served. It was served with the dressing on the side.

Thanks Carter.

Thanks
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December 21, 2024 11:35PM
I did a shop (not OG) for a client and did the wrong location. Same street, different city. It had lots of good information. I really wonder if they trashed the report or just gave it to the client as a "bonus." It doesn't hurt them to pass it on if there was valuable information (bad service or superstar service) that could be recognized. If it was just a generic report with nothing extra, then maybe it would not benefit the client to have an extra report, but I could see the MSC sending thru bonused reports. I'm not saying they do or they don't, but what would it hurt for them to pass on the information if it helps the client improve operations or recognize a standout employee?
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December 23, 2024 03:22AM
As expected, the shop was rejected. I got a score of 1 (they must not give out zeros.) Also as expected the no help desk did not reply to my initial inquiry.
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December 23, 2024 05:42AM
@DRJ wrote:

As expected, the shop was rejected. I got a score of 1 (they must not give out zeros.) Also as expected the no help desk did not reply to my initial inquiry.

I'm sorry. It happens. Hopefully it was a good experience until you realized you messed up?

I messed up an IHOP in 2009. Food was lousy (as expected). I forgot that I needed to order hot coffee for lunch in California in May. My bad. Who does that? Nobody under the age of 65 years.
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December 23, 2024 01:16PM
I realized I had neglected to take a picture of the corrected appetizer once it arrived (from a high end seafood restaurant) and was glad to have a to go box already (and had enjoyed the app) when we went to the bar and ordered another one to be able to take pictures. My guest was driving so I order some wine to go with the app and the bartender ended up being quite generous (finished off the bottle since there was just a few ounces left after my pour and then when I asked about another wine out of curiosity gave me a four ounce trail pour since he had an open bottle). So while my mistake did cost me money, I got the photo needed, the report was accepted and I wasn't out for the whole dinner which was over $200. Plus I got tipsy on the generosity of a bartender who I did not have to report on (hate when they are being nice and you have to get them in trouble with management -- even if they do have to pour out the wine if it has been open too long).
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December 29, 2024 11:27PM
Can someone tell me who the MSC is for this shop? I get that it has to be coded, but I’m not too savvy with that. : <
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December 31, 2024 03:26AM
@Minime wrote:

Can someone tell me who the MSC is for this shop? I get that it has to be coded, but I’m not too savvy with that. : <
This was a very limited competitor shop. I think it was available on the boards for like 2 or 3 days, they went really fast. I'm not good at giving hints without spelling it out, but I can say it's one of the bigger MSC. They also have Panda as a client.
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