In Dec. of 2022, I asked to shop a day early, due to a snow storm forecast; the scheduler declined my request. As the four shops were all in BFE, I canceled. Five days later, all roads had been cleared, so I again selected all four and each had been bummed up $10. The client was Kroger, so I was/am certain it was their policy. It certainly worked for me to earn an extra $40.