New Kroger In Store Shops

I'll share my thoughts on the new Grocery Purchase shops. They seem to be easier. Greeting evaluations for Deli, Produce and, if available, Meat Service Counter. Keep track of acknowledgements by associates as you move through the store. Short evaluation of Deli areas, Produce has the same evaluations and Meat dept evaluations are fewer.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Ours didn't change???

Mine is the same. I may have missed those or not in my area.

@melg wrote:

Ours didn't change???

Test shops in select states. CA is not included yet.

Same MS company?

Evaluate more Depts and staff, yet easier?

In my opinion, I don't think it's easier. You have to evaluate yet another department. I dislike looking for the name tags, especially when employees are behind the counter. The nice thing is you have the option of doing self checkout, which can be a time saver.

The scheduler asked for feedback and wether we think the new assignment needs an increase in fee and reimbursement. If enough of us make our opinion heard, there is a chance Kroger will increase the numbers.

Melli opined--The nice thing is you have the option of doing self checkout, which can be a time saver.

Bob definitely agrees--Last Spring, I ran afoul of full service by waiting in line, I timed it, for 17 minutes; 1 out of 10 registers was open. Thinking that was a fluke, this past Sept., I waited 24 minutes; 2 out of 8 registers open. That was all it took for me to dump full service Kroger shops. If I am unable to select self scan, in almost all situations, I skip the work. My single exception is a store built in 1958. It has five registers, no produce, meat or cheese person and rarely a bagger. Finally, at the first hint of a line, an announcement is made to open any closed registers. The store runs like a well oiled machine.

Since Kroger has obviously decided self scan is the wave of the present and future, who is Bob to disagree.

It seems retail stores wax and wane on self-scans. Theft is easier. Our local Walmart has two lines or queues for both self-checkout and full service registers. It's kind of a nice set up. No need to gamble on which line moves fastest. Down to two lines.

These shops came on the board later after the others. I just happened to see them and picked up two. They were titled, "Grocery Purchase". The meat department evaluations are way down to freshness for ground meat, chicken breast and baby back ribs. Eye ball not date checking. The add on is a greeting by a Deli Associate and a couple of questions about the chicken warmer, rotisserie chicken and fried chicken. Your choice on full service or self-service. I used full service because it was faster.

I have not seen the test but sounds like more work to me. Deli always has a line, and I only shop that section on Tuesdays. Checking items for expiry and quality takes no time but maybe it is a tipoff to employees. There is one brand here that has no self check but also no bagger or meat counter (Food for Less). I just try to go at 11 or as close to that as possible, and not on a weekend or a Wednesday when the ad comes out!

@melg wrote:

Same MS company?

A.S. told me they are test shops not in CA for now. So, yes, same company.

Sorry, only registered users may post in this forum.

Click here to login

New Kroger In Store Shops

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine