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Cricket Wireless - Compliance Review

October 23, 2024 02:41PM
If no customers are in the store, it should take no longer than 15 minutes. Also, the employees are allowed to use any printed materials they may have in a binder to answer the questions. They can even read them off to you right out of the binder. I had one store once where the employee couldn't find the binder, so they called another store and read off the answers given to them as the other employee read the answers to my store employee over the phone. The point is to make sure the employee(s) would know how/where to get the information if and when they ever need it. Easy peasy.
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More About Compliance
October 23, 2024 03:11PM
It really is an easy shop. Despite my call ahead, the employee never seems to know someone is coming, the info does not get passed along. I like to tell them it is open book and they can use any resources and I try to make them feel comfortable. 15 - 20 minutes tops unless there are customers in the store. I have done quite a few, never had to wait.
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October 23, 2024 03:40PM
@guysmom wrote:

If no customers are in the store, it should take no longer than 15 minutes. Also, the employees are allowed to use any printed materials they may have in a binder to answer the questions. They can even read them off to you right out of the binder. I had one store once where the employee couldn't find the binder, so they called another store and read off the answers given to them as the other employee read the answers to my store employee over the phone. The point is to make sure the employee(s) would know how/where to get the information if and when they ever need it. Easy peasy.

This exactly. If the employee doesn't have the printed instructions in front of them, strongly hint they should make to effort to find them. Things will go much more smoothly for both of you.

Edited 1 time(s). Last edit at 10/23/2024 03:41PM by mystery2me.
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October 23, 2024 03:48PM
I take my Mac and fill out the survey onsite as I go along. I only print the sheet that the employee needs to fill out. Make sure to tell them to print their name legibly because you'll need it for the survey. Same for the store address - I had an editor ding me because the employee's number 4 looked like a 9.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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October 23, 2024 07:46PM
It make your life much easier when you do the survey with a tablet or your phone. Just read off your question and input the answer right away. Takes 15-20 mins per shop
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October 23, 2024 07:57PM
I echo what others have said; if the location is not busy, breezy easy and fast. I also fill out the survey on-site. Once in awile you will interact with a brand new employee that needs a bit more direction.
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October 26, 2024 12:04AM
^^^^^^ I just wish there were some available in my area!! ^^^^^^
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