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Kroger pick up no receipt received

October 19, 2024 02:43PM
Just did a Kroger pick up. Got an email that says here is your final receipt and no receipt attached. Has anyone submitted a shop using the section where it asks why you do not have a receipt? Want to be pad so not sure what to do thanks
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October 19, 2024 05:56PM
Following because this is the same situation I’m in today
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October 19, 2024 06:05PM
There was one morning I noticed an error message saying people can't access purchase history on Kroger's website. They fixed it after an hour. I'd give it some time and check again.
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October 19, 2024 06:50PM
Just contacted Kroger via chat- they said it was a situation they are working on to try back later- I have order confirmation as well as an email thanking me for picking up plus the chat which indicates it is an issue system wide- going to submit the report and see how it goes.
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October 19, 2024 08:13PM
May I also suggest including a screenshot of your purchase transaction from your online credit card activities?
@Fatlady wrote:

Just contacted Kroger via chat- they said it was a situation they are working on to try back later- I have order confirmation as well as an email thanking me for picking up plus the chat which indicates it is an issue system wide- going to submit the report and see how it goes.
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October 19, 2024 10:14PM
Same issue. I'm going to submit the shop and email the proof of payment from my credit card, a screenshot of the Kroger error message, and the order confirmation. Hope they are good with that!


@BusyBeeBuzzBuzzBuzz wrote:

May I also suggest including a screenshot of your purchase transaction from your online credit card activities?
@Fatlady wrote:

Just contacted Kroger via chat- they said it was a situation they are working on to try back later- I have order confirmation as well as an email thanking me for picking up plus the chat which indicates it is an issue system wide- going to submit the report and see how it goes.
Reply
October 20, 2024 07:27AM
Kroger had a glitch today. It took 6 hours before they posted my receipt from my pickup shop. Actually none of my transactions on Saturday showed up until much later.
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October 20, 2024 01:02PM
I also had issue yesterday with no receipt. Called the store, went in Kroger chat which said there was a system wide problem then I submitted a report with details about Kroger problem with receipts. I had an email with a thank you for picking up with order total which I attached. Shop is sitting in pending. I now have the receipt. Should I try sending it to scheduler or wait for email from shop company asking for receipt to submit?

Edited 1 time(s). Last edit at 10/20/2024 01:04PM by OldmanJames.
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October 20, 2024 02:20PM
I would send it to my scheduler now (clearly identifying the shop by the assignment ID). You could also send it again if the company asks you for it later.
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October 22, 2024 05:53PM
I had this happen once last year. I sent an explanation to the Help Desk of the MSC. They put a hold on the report so it wasn't late and then they took care of contacting Kroger and letting me know when the receipt became available.
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