I don’t have a problem with using the check-in feature before doing a shop, provided that I understand I have to. It is not that big of a deal for me to just hit a button that says “Check-in” before doing a shop. That is assuming there are no issues with signal, or the Presto app. If there are, I rather just not do a shop rather than follow French Farmer’s method of doing it. Because what if one day, without warning, they decide French Farmer’s method isn’t good enough either? I can certainly understand the sentiment expressed in French Farmer’s post should that ever be the case, but it’s not really an experience I care to have in the first place.
What I do consider a problem is poor communication though, and then later blaming the shopper for what comes of it. I never got an email response from Jody Czarnecki despite it saying in the rejection email, “Please reply to this email if you require further details”, and suspect that I never will get a response from her. I did get a response from the general support team, and upon having my email forwarded to Emily Barnes, did get an initial response from her. Afterwards, I was left just hanging as to whether or not I would get a response on the follow-up questions though. So I don’t know if I should just be patient, and await a response, or just don’t count on one based on the experiences of others. It’s weird though because the initial response was only like 30 minutes later, whereas it’s going on to 3 days with no response to the follow-up questions. I guess I should just give her the benefit of the doubt, and wait it out, as I don't think I really have any other choice.
What I am still unclear on is exactly why were my shops rejected. I now understand that at least a part of the reason was because I didn’t “check-in” before starting the shop, but I don’t know if that is the only reason. According to the rejection email, it sounded like another reason was because the shop was not submitted within the same day the location was visited despite the guidelines saying we have 24 hours to submit. That would mean that there are potentially two reasons for the rejections rather than just one. I am also curious to hear how she would like locations to be handled where there is no signal.
The matters because I don't want to check-in before starting shops, only to still get them rejected by Jody Czarnecki again for not doing something else that was not clearly communicated, or understood.
Edited 1 time(s). Last edit at 10/17/2024 10:13PM by Mr. JM.