I just had a shop rejected because the post office scale was way off. The package weighed 10oz. at the post office as shown on the receipt. However, the package actually weighed over 1.7 lbs.
I received an email back telling me the client goes by what's on the receipt and basically, too bad for you. They recommended in the future to tell the clerk to correct the mistake. Really? Who would tell the clerk, "No, I think the package weighs more than that. You must be wrong."
I sent a picture of the box on my Pitney Bowes scale after it was delivered back to me showing the weight and the label with the USPS zip code showing. I received a follow up email that due to the photo I sent them, they will reconsider and it will probably be accepted. I'm currently waiting to hear if it will be accepted. I certainly don't think we should be responsible for the clerk's error or to tell the clerk that they are wrong...Yikes, how awkward is that.
Edited to update info
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The more I learn about people...the more I like my dog..
Mark Twain
Edited 1 time(s). Last edit at 11/21/2024 07:38AM by MsJudi.