Texas Roadhouse. Has anyone used the app rather than making the call?

I see on the form that there is a comment that says if you use the mobile app you can mark the call ahead seating section as N/A. I suppose that has been there for awhile, but I never noticed it until last month. The guidelines still say a call is required. Has anyone not done the call and did you have any issues with the editors?

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

More About Cell Phones and Smart Phones

I have always called. It says required so not taking a chance at shop rejection. I guess if you use the app, you better have a good reason

The scheduler has stated it is okay to use the app.

Yes. I noticed that as well, so this most recent time I used the app. I was so happy because I felt like the calling was archaic. I did not have any problems. I still received a 10.

The really bad gang needs to update their guidelines. I do not do TR shops, but I do others for them and the guidelines of many that I do are terribly outdated. Otherwise, I like them.

I have used the app, but then the form states you MUST have the name of the person answering call. So then I called afterwards and put someones name in, basically defeating the purpose of me using the app. I'm not sure what we are supposed to do in this case, I meant to ask the scheduler.

I use the app and then use the name of the person who we talk to when we arrive at the hostess stand.

Hmm. This will be interesting. I decided to use the app for the first time, but in the space where it asked for the name, I (without thinking) put N/A. We'll see what happens.

I always hated making the phone call. We go early, and calling five minutes after they open saying you want to be put on the list is just stupid. Half the time, they'd tell me there wasn't a wait and to just come in when we got there.

If your path dictates you walk through hell, do it as though you own the place. -unknown

Let us know what happens Doc. I chickened out and still made the call.

You can use the app, but the problem with the app is that you can't state your arrival time if you want to do that.

@DRJ wrote:

Let us know what happens Doc. I chickened out and still made the call.

It was approved as usual, with a grade of 10 and the standard canned verbiage statement attached.

No more phone calls for me! -lol-

If your path dictates you walk through hell, do it as though you own the place. -unknown

Yippee! Thanks

I always call but end up using the app. When I call, the automated system says they don't do reservations but joining the waitlist can be done online. Never had an issue reporting this.

I used the app and when it asks for persons name when calling I put N/A used app. I did this twice now and got a 10 on both reports. I'm glad they changed it because I feel like it's a giveaway as a shopper. I doubt many still call in to place their name on the wait-list.

Lately, I've been doing the bar shops. It tends to be available on the board for a bit longer. (But I think slightly less reimbursement.) To me, it's easier on the report and a couple of less requirements. No call or app requirement. Walk straight to the bar and seat yourself. But a shorter time window in terms of a more comfortable experience. That place always fill up, but at least with dining, you get your own booth.

Edited 1 time(s). Last edit at 06/15/2024 03:36PM by Okie.

Thanks for the info. I'll have to try the app. I always call because it said it was required, but felt that it was dead giveaway that I was a shopper. It would be nice if they updated the guidelines.

Lol. I miss that shop. It was only reimbursement but the report was easy enough it didn't really matter. It was nice to treat friends too.

shopping north west PA and south west ny

For the last couple of years, the TX Roadhouse in my area does not answer the phone. An automated system answers and tells you to go online to get on the Call Ahead List. There is an option to press a number and get a live person, but I have always followed the directions and accessed the Call Ahead List online. I do call each time to be sure it's the same. Then in the report I explain the automated answer and entering my Call Ahead online. My reports are always accepted without question.

I have never used the app.. I always call them

Sorry, only registered users may post in this forum.

Click here to login

Texas Roadhouse. Has anyone used the app rather than making the call?

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine