Kroger

Thank you for your responses. I checked the other post about Kroger (and the competitor locations) pick up’s, and it appears that only a couple of schedulers have sent out that warning to shoppers in their territories. I also rechecked all of my emails, the website, the app, and the guidelines for my assigned shops. Nowhere is it listed that shoppers must do any other type of assignment to qualify for the pick-up ones. And, it states that shoppers can do up to eight shops each period.

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You will find out soon enough if you have the one for one rule, if next month you are blocked from doing any more shops. It might be a good idea to email your scheduler. Not all parts of the country have the same scheduler (or the same rules).

Edited 1 time(s). Last edit at 02/06/2024 01:35AM by melg.

I will try and remember to comment on here if that happens to me next month.

Just looked at the guideline and wow every quarter it seems they add more and more things to do! This is for the in store shops. Now we are to look at the eggs and yogurt this round in addition to half the produce department. There might soon be more Kroger locations available for other shoppers in my area!

Kroger, or the MSC, do NOT care what you purchase. There is only one restriction on purchases, and that is no gift cards. Buy what you need, spend as much as you want, you are required to purchase a minimum of 3 items for a minimum of $9 that does NOT include gift cards. It's not any more difficult than that.

They took out the center aisle stocking question. The eggs and yogurt are just overall stock levels, not freshness.

@NM1962. Who are you talking to?

@NM1962 wrote:

If you don't know the answer dont reply. Too many people here like to hear themselves write. Stop "remembering ".

Has anyone else been getting requests for more information if a cashier, bagger or produce employee does not smile, make eye contact and greet? I've gotten a few questions about the situation or what the behavior of the employee was. Luckily I take notes and have decent recall but I feel like five days after doing 8 shops I might not really retain all the details. Why not just make it a question if they want more information? Since they are asking for additional information than what is required in the job description and questionnaire, if you did not recall the behavior and responded as such, would you then risk your job being rejected?

I have, by far, received more follow-up requests from the Kroger jobs then any other of the 4000 shops I have completed. To my recollection it has always dealt with smiles/eye contact/greeting.

I have never received a follow-up for a Kroger shop. I concur that there should be a place where you could provide additional information. There have been a couple of times when I would have liked to have provided some context to my answers.

Edited 1 time(s). Last edit at 02/16/2024 05:41PM by ServiceAward.

I had a recent follow up question on the attire of a cashier. I appreciated the chance to elaborate beyond the answers of wrinkled and faded. The clothing was easy to remember but if I had to recall smiles/eye contact and greeting I would not remember all the details.

Are the questions you are getting all from the same store? Perhaps it is a store manager or district manager with several stores who is wanting more info.

@olympia tennenbaum wrote:

Has anyone else been getting requests for more information if a cashier, bagger or produce employee does not smile, make eye contact and greet? I've gotten a few questions about the situation or what the behavior of the employee was. Luckily I take notes and have decent recall but I feel like five days after doing 8 shops I might not really retain all the details. Why not just make it a question if they want more information? Since they are asking for additional information than what is required in the job description and questionnaire, if you did not recall the behavior and responded as such, would you then risk your job being rejected?

@724PM wrote:

I had a recent follow up question on the attire of a cashier. I appreciated the chance to elaborate beyond the answers of wrinkled and faded. The clothing was easy to remember but if I had to recall smiles/eye contact and greeting I would not remember all the details.

Are the questions you are getting all from the same store? Perhaps it is a store manager or district manager with several stores who is wanting more info.

@olympia tennenbaum wrote:

Has anyone else been getting requests for more information if a cashier, bagger or produce employee does not smile, make eye contact and greet? I've gotten a few questions about the situation or what the behavior of the employee was. Luckily I take notes and have decent recall but I feel like five days after doing 8 shops I might not really retain all the details. Why not just make it a question if they want more information? Since they are asking for additional information than what is required in the job description and questionnaire, if you did not recall the behavior and responded as such, would you then risk your job being rejected?

No, they have not been from the same store. Maybe in the "was there any issue with your order" section, I should just add a blurb. The only store where they greet me in produce is the one where I suspect they know I'm a shopper. I just do pickups there now since I don't need to be outed and taken off the project.

All of the follow up inquiries I've received have been about one store. It's a brand new store with a very bad manager who lies to corporate, uses her employees as scape goats for her incompetence, and whines about how unfair her condition is loudly on the phone with customers listening at the service desk. And those are the only things I've witnessed, as a customer, in the 4 months this store has been open. Last round she tried to say that the bagger I described doesn't work at her store in an attempt to get my shop invalidated.

@Morledzep wrote:

All of the follow up inquiries I've received have been about one store. It's a brand new store with a very bad manager who lies to corporate, uses her employees as scape goats for her incompetence, and whines about how unfair her condition is loudly on the phone with customers listening at the service desk. And those are the only things I've witnessed, as a customer, in the 4 months this store has been open. Last round she tried to say that the bagger I described doesn't work at her store in an attempt to get my shop invalidated.

Wow! Sounds extreme!

@olympia tennenbaum wrote:

Wow! Sounds extreme!

Yea, she's a piece of work. I wouldn't have noticed her at all, except the first time I did an instore shop at that location, she walked past a cashier and told her loudly, in front of the entire store, that there needs to be a minimum of 2 checkout lanes open all of the time. As if the ONE cashier that had been open the entire time was responsible for her mismanagement. I had to answer questions about that encounter, and every encounter I've had with her since then.

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