One Chip Retrieval Shops...$$$$$$
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Oh no! I'm sorry to hear this. Voice mail doesn't help you at all.
If you didn't already leave a message, I'd suggest calling and letting them know you are supposed to ship tomorrow but if you don't hear back, you won't be able to ship on time.
If you didn't already leave a message, I'd suggest calling and letting them know you are supposed to ship tomorrow but if you don't hear back, you won't be able to ship on time.
How long does it take to be paid for the one chip projects? I submitted my expense report a month ago and still haven't received any payment.
They seemed to be pretty backed up with this project. If you are looking for reimbursement for product purchases, you can email them (the project specific email address - its in the guidelines) and they'll direct deposit it the next day. The fee/mileage/shipping supplies seem to be taking 5-6 weeks for checks to go out.
@Mellifluy wrote:
How long does it take to be paid for the one chip projects? I submitted my expense report a month ago and still haven't received any payment.
Just a follow-up. The error I encountered is a known bug in their system. Their IT dept helped me to manually upload my data.
@ShopperGirly wrote:
Has anyone had any issues with the app? Working on my 3rd batch of pickups and I cannot get them to "submit' in the app, States "internal server error". Wondering if I should uninstall and re-install the app but I do not want to lose my data. Thanks,
Yes, I've had this happen and if you reinstall you WILL lose your data. My advice is to screenshot every screen (just in case) and keep trying the emergency number.
@Mellifluy wrote:
How long does it take to be paid for the one chip projects? I submitted my expense report a month ago and still haven't received any payment.
I have submissions that are over a month old and I haven't been paid. I did get over $10K in advances, but I am a little concerned because I am still in the red overall on this project. I emailed them twice asking for advances on the outstanding ones and they didn't respond. (Someone posted on the board that they are no longer doing the reimbursement/advances). I would be more concerned except that I have worked for this company for years and they have always paid erratically. Sometimes, they are fast and sometimes very slow. On this project, they paid the first few batches promptly, but the rest have just been sitting there--they haven't even been sent to Accounting yet.
I am still waiting on my last two expense sheets to be approved. I submitted these over a month ago. Like others, this project is turning out to be in the red once I add in credit card interest. This recall was the first set of jobs I've done with this company and, right now, my opinion of them is not good. They do not communicate well at all, at least that has been my experience. I appreciate that others may have had a better outcome.
You can try emailing the project manager, Tom K, regarding payment status. He recently helped me resolve a payment issue for this project within 24 hours. I'd post his email but that would identify the MSC.
@MW wrote:
@Mellifluy wrote:
How long does it take to be paid for the one chip projects? I submitted my expense report a month ago and still haven't received any payment.
I have submissions that are over a month old and I haven't been paid. I did get over $10K in advances, but I am a little concerned because I am still in the red overall on this project. I emailed them twice asking for advances on the outstanding ones and they didn't respond. (Someone posted on the board that they are no longer doing the reimbursement/advances). I would be more concerned except that I have worked for this company for years and they have always paid erratically. Sometimes, they are fast and sometimes very slow. On this project, they paid the first few batches promptly, but the rest have just been sitting there--they haven't even been sent to Accounting yet.
Since this is not mystery shopping, but is revealed to the stores and is more like merchandising/auditing, wouldn't it be OK to list the email address??? Just wondering. I would think it would be OK, but maybe it's not.@Cassiespark wrote:
You can try emailing the project manager, Tom K, regarding payment status. He recently helped me resolve a payment issue for this project within 24 hours. I'd post his email but that would identify the MSC.
@Cassiespark wrote:
You can try emailing the project manager, Tom K, regarding payment status. He recently helped me resolve a payment issue for this project within 24 hours. I'd post his email but that would identify the MSC.
@MW wrote:
@Mellifluy wrote:
How long does it take to be paid for the one chip projects? I submitted my expense report a month ago and still haven't received any payment.
I have submissions that are over a month old and I haven't been paid. I did get over $10K in advances, but I am a little concerned because I am still in the red overall on this project. I emailed them twice asking for advances on the outstanding ones and they didn't respond. (Someone posted on the board that they are no longer doing the reimbursement/advances). I would be more concerned except that I have worked for this company for years and they have always paid erratically. Sometimes, they are fast and sometimes very slow. On this project, they paid the first few batches promptly, but the rest have just been sitting there--they haven't even been sent to Accounting yet.
Thank you. I think I still have his e-mail from the initial paperwork that was sent to me. I'll reach out to him next week, if the status of those expense sheets does not change. That said, it shouldn't take this long and they really should have been on top of getting people their money. I requested advances several times, supplying my account information. Despite having spent thousands of dollars out of pocket, I received only $20 for each store I completed and a one-time $200 advance.
I am glad that other people had a better experience. At best that demonstrates they are inconsistent, and that's just not a company I want to be in business with. I'm glad I did not do any of the recent beverage recalls.
Thank you again for suggesting Tom.
Edited 1 time(s). Last edit at 11/10/2023 07:19PM by ServiceAward.
The email address is listed in the project instructions that everyone receives. I will add- they have been very responsive to me, even with the software glitch this week.
I like this company very much, but I've always found them to be very hit or miss as far as responding. I sent two emails asking about reimbursements with no response. After waiting a couple of weeks, I called and I left a message and received an email response AND an advance the next day.
My communication experiences have been hit and miss as well.
Even with this thing winding down, it would appear they remain slammed. I've got some expenses still showing as "Entered" from over a month ago.
My overall take on the company remains overwhelmingly positive. What support I have received has always been excellent. The only real negative is the inconsistent data presentation in the expense report page.
While reimbursements have been more sporadic over time (exacerbated by no more direct deposits), I'm still ahead of the game when it comes to covering my credit card balances without any interest accruing.
With card perks as high as 4% on over $45k in purchases, this has been quite a lucrative activity.
Even with this thing winding down, it would appear they remain slammed. I've got some expenses still showing as "Entered" from over a month ago.
My overall take on the company remains overwhelmingly positive. What support I have received has always been excellent. The only real negative is the inconsistent data presentation in the expense report page.
While reimbursements have been more sporadic over time (exacerbated by no more direct deposits), I'm still ahead of the game when it comes to covering my credit card balances without any interest accruing.
With card perks as high as 4% on over $45k in purchases, this has been quite a lucrative activity.
Have synthesizers, will travel...
I got an email stating that I owe them a check since their advance was over the expenses. However, I have another report entered the same time where they owe me a lot of money. I think it's funny they say I need to pay them in a timely manner when they still haven't reimbursed me for my submitted receipts.
Me, too. I have asked them if they can just deduct the overpayment from what they owe me. They said they will get back to me. Seems silly to make us send a check.
@Mellifluy wrote:
I got an email stating that I owe them a check since their advance was over the expenses. However, I have another report entered the same time where they owe me a lot of money. I think it's funny they say I need to pay them in a timely manner when they still haven't reimbursed me for my submitted receipts.
@mjt9598 wrote:
Me, too. I have asked them if they can just deduct the overpayment from what they owe me. They said they will get back to me. Seems silly to make us send a check.
@Mellifluy wrote:
I got an email stating that I owe them a check since their advance was over the expenses. However, I have another report entered the same time where they owe me a lot of money. I think it's funny they say I need to pay them in a timely manner when they still haven't reimbursed me for my submitted receipts.
I read the FAQ and it says they don't do that since they're considered separate transactions. Let me know if they combine it. I'm not sending a check until I get paid up for my expenses.
@mjt9598 and @Mellifluy I had a similar situation in a previous round of the Chip project where I owed $$ on one Expense ID and they owed me $$ on 2 others.
I had also gotten the "you owe money" email which prompted me to call them. Like you, they owed me more money than I owed them and I also didn't want to send them a check. I was told not to worry about it.
They eventually combined all 3 together and sent me a check. But for awhile it showed I owed $$.
That Expense ID now shows:
Status
Paid
Approved Date
10/3/23
Check Number
(Blank)
Check Date
(Blank)
Net Total
($2,457.80)
Returned to RQA
$2,457.80
Rep Owes
$0.00
I did not send them money back. They adjusted it on their end.
On another note, I finally got my check today 11/13/23, for the most recent Expense ID's I submitted on 10/06, 10/10, 10/11 and 10/17/23. Hopefully the rest of you who are waiting for checks will get them very soon.
I had also gotten the "you owe money" email which prompted me to call them. Like you, they owed me more money than I owed them and I also didn't want to send them a check. I was told not to worry about it.
They eventually combined all 3 together and sent me a check. But for awhile it showed I owed $$.
That Expense ID now shows:
Status
Paid
Approved Date
10/3/23
Check Number
(Blank)
Check Date
(Blank)
Net Total
($2,457.80)
Returned to RQA
$2,457.80
Rep Owes
$0.00
I did not send them money back. They adjusted it on their end.
On another note, I finally got my check today 11/13/23, for the most recent Expense ID's I submitted on 10/06, 10/10, 10/11 and 10/17/23. Hopefully the rest of you who are waiting for checks will get them very soon.
@LindaS, thanks so much for sharing your experience! This was my first batch of shops with them. I'm not too worried since there are so many positive reviews about this company. Just irritating that they start collecting their debt before paying off their own debt. Lol. They need to walk the walk before they talk to talk. 
I e-mailed Tom, and within an hour both of my expense reports were updated to approved. Now, I guess I'll wait another 3 weeks for the checks.
I've done jobs for RQA for 20 years. Sometimes they are quick on their end, and sometimes they aren't so quick. In the end I've always found them to be accurate.
It's coming up on a month, and both of mine are still in 'entered' status. I paid the credit card bill out of my own pocket because I refuse to pay the evil bank any interest. It's not a super-huge deal, but it would be nice to be paid back.
This was my first project with them. For those of y'all who have worked with this company for a while, how often would you say they have new projects come up?
This was my first project with them. For those of y'all who have worked with this company for a while, how often would you say they have new projects come up?
If your path dictates you walk through hell, do it as though you own the place. -unknown
Large projects like this? I've only seen a few in the years I've worked for them. They have some consumer pick ups, which almost always get snapped up before I get them. They also seem to have audits a couple times a year. Everything in my area gets snapped up instantly, unless it is such a big project that there is lots of work to go around.
I saw a consumer pick-up become available, but it was too far to be profitable for me. Somebody snapped it up, though. Out of curiosity, I looked at the reference guide for pick-ups, and there were a lot of details to follow, so I'm not sure I'd want to do them. Under what circumstances would you need to retrieve something from a specific consumer? Would it be something like a consumer calling Prego to say, "I found a severed finger in my spaghetti sauce"?
What I thought funny was the ratings system. They have one called "Communication - excessive questions," but elsewhere, they say, "There are no stupid questions." Make up your mind.
What I thought funny was the ratings system. They have one called "Communication - excessive questions," but elsewhere, they say, "There are no stupid questions." Make up your mind.
If your path dictates you walk through hell, do it as though you own the place. -unknown
LOL! I've never been given the finger, but I have had a foreign object. You just pick up what they have. You don't even necessarily know what the problem is. One consumer tried to show me and I just said, "I just pick it up and get it delivered to the company. You'll have to reach out to them with any questions you have." Sometimes, food items have to be shipped with dry ice, and only certain FedEx locations take shipments containing dry ice. If you live outside of a city, that might be an issue.
After dealing with this company, I would guess you have to be a major pain before they would consider your questions to be excessive. Any time I've spoken to them they have been kind and helpful.
After dealing with this company, I would guess you have to be a major pain before they would consider your questions to be excessive. Any time I've spoken to them they have been kind and helpful.
Just letting you guys know I got my check today. It was about a month and a half since my expense submission.
Yes, that is exactly what it is. I have retrieved beverages with mice in them, a package of cereal with a tooth, toddler food with a spring baked into it, etc.
@drdoggie00 wrote:
I saw a consumer pick-up become available, but it was too far to be profitable for me. Somebody snapped it up, though. Out of curiosity, I looked at the reference guide for pick-ups, and there were a lot of details to follow, so I'm not sure I'd want to do them. Under what circumstances would you need to retrieve something from a specific consumer? Would it be something like a consumer calling Prego to say, "I found a severed finger in my spaghetti sauce"?
What I thought funny was the ratings system. They have one called "Communication - excessive questions," but elsewhere, they say, "There are no stupid questions." Make up your mind.
That's gross. I wonder how much of that stuff is legit and how much is a fraud/money grab...
@mjt9598 wrote:
Yes, that is exactly what it is. I have retrieved beverages with mice in them, a package of cereal with a tooth, toddler food with a spring baked into it, etc.
@drdoggie00 wrote:
I saw a consumer pick-up become available, but it was too far to be profitable for me. Somebody snapped it up, though. Out of curiosity, I looked at the reference guide for pick-ups, and there were a lot of details to follow, so I'm not sure I'd want to do them. Under what circumstances would you need to retrieve something from a specific consumer? Would it be something like a consumer calling Prego to say, "I found a severed finger in my spaghetti sauce"?
What I thought funny was the ratings system. They have one called "Communication - excessive questions," but elsewhere, they say, "There are no stupid questions." Make up your mind.
If your path dictates you walk through hell, do it as though you own the place. -unknown
@drdoggie00 wrote:
That's gross. I wonder how much of that stuff is legit and how much is a fraud/money grab...
@mjt9598 wrote:
Yes, that is exactly what it is. I have retrieved beverages with mice in them, a package of cereal with a tooth, toddler food with a spring baked into it, etc.
@drdoggie00 wrote:
I saw a consumer pick-up become available, but it was too far to be profitable for me. Somebody snapped it up, though. Out of curiosity, I looked at the reference guide for pick-ups, and there were a lot of details to follow, so I'm not sure I'd want to do them. Under what circumstances would you need to retrieve something from a specific consumer? Would it be something like a consumer calling Prego to say, "I found a severed finger in my spaghetti sauce"?
What I thought funny was the ratings system. They have one called "Communication - excessive questions," but elsewhere, they say, "There are no stupid questions." Make up your mind.
The weird thing is that it always seems like the consumer pickup is in the middle of nowhere. No, I'm not driving 2 hours out of my way to pick up a box of cereal for $20. I get calls about projects "in my area." 2 hours of driving is not in my area.
Remember, you get paid for mileage and drive time. Try to pick up some other shops and make a route.
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