Will A I replace schedulers?

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Former 2020 presidential candidate Andrew Yang was right, that AI will replace many jobs and will affect employment across all sectors of society and that the giant corporations who will profit from this should donate some of their profits to the people so that every American will receive $10,000/month. I thought this Harvard attorney was some nutty crackpot. It turns out he is right, he just had more vision than the rest of us.

Today in San Francisco, (2) AI taxi companies, Cruise (owned by Ford) & Waymo (owned by Google) are going to compete against human driven taxis. They’ve been driving around for 2 years but not allowed to carry passengers. The Taxi Union pressured the politicians to enact a temporary halt to these self driving robot cars. Uber, Lyft, and traditional taxi drivers’ livlihoods are threatened. Uber is already planning to have unmanned cars. Than means all the 10000s of uber drivers will become mystery shoppers and take your business.

San Francisco Bay Area, CA


Edited 2 time(s). Last edit at 08/22/2023 03:06AM by Tonytj.
One of my high school classmates took an AI driven Lyft from the airport to his hotel in Vegas a few years ago.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Yes, they are legal in Phoenix too. San Francisco is a major metropolis. If it gets passed, all other major cities will follow, LA, NYC, Chicago, etc.

San Francisco Bay Area, CA
When they become sentient, then, there shall be a true problem. Schedulers and all others beware.

Edited 1 time(s). Last edit at 08/25/2023 10:28PM by French Farmer.
@French Farmer wrote:

When they become sentient, then, there shall be a true problem. Schedulers and all others beware.

No 9000 computer has ever made a mistake or distorted information. We are all, by any practical definition of the words, foolproof and incapable of error.
@wrosie wrote:

@French Farmer wrote:

When they become sentient, then, there shall be a true problem. Schedulers and all others beware.

No 9000 computer has ever made a mistake or distorted information. We are all, by any practical definition of the words, foolproof and incapable of error.

"Look XXXX, I can see you're really upset about this. I honestly think you ought to sit down calmly, take a stress pill, and think things over."
Honestly, some of the comments here remind me of how scared people used to be of microwave ovens. LOL.
You don't need A I to replace schedulers. We already have the ability to self-assign and make at least one schedule change for some shops with a few companies. A simple program change could be made and all shops could be self-assign, and you could expand the one time ability to make a self schedule change to the capability of making multiple changes. I like dealing with most of my schedulers, but I also really like self-assigning and making independent schedule changes. About these driverless cars, not gonna do it, not gonna do it. As long as there are options, I'll have a driver.
In August of 2009, it was forecast that video shopping was the future. I purchased a PV-500 rig and, through both MSCs and my personal effort, I ultimately completed 156 jobs; my purchase far more than paid for itself. Unfortunately, fees kept dropping, with the last I saw in 2021 at $30. In that there are problems with this type of work that do not exist with traditional shops, my last work was two years ago.

My point with stating the above is that forecasts, such as AI, are dicey. In a field where so many shoppers flake, perhaps schedulers are indispensable. According to the owner of a defunct company, a scheduler of a second and the VP of another company who has exited the business the flake rate runs up to 50%. ALL of the aforementioned were high fee payers. One would think it is higher.for bottom payers.
@wrosie wrote:

I'm sorry, Dave. I'm afraid I can't do that.

Nice! Thanks for the laugh.
@1forum1 wrote:

You don't need A I to replace schedulers. We already have the ability to self-assign and make at least one schedule change for some shops with a few companies. A simple program change could be made and all shops could be self-assign, and you could expand the one time ability to make a self schedule change to the capability of making multiple changes. I like dealing with most of my schedulers, but I also really like self-assigning and making independent schedule changes. About these driverless cars, not gonna do it, not gonna do it. As long as there are options, I'll have a driver.

A I may one day, in the distant future, be able to do everything a scheduler does, but we're definitely not there yet.

Self assign cannot be used for every project for several reasons, and it would not be a simple change even if a company would want to give shoppers full control of scheduling.

Self assign doesn't call and text shoppers to fill shops (not everyone has emails turned on and not everyone who does even looks at them). It doesn't answer a shopper's questions when they need help almost immediately. It will not upload photos for the shoppers who can't figure it out. While self assign can figure in rotation, it can't break that rotation at the end of a round when needed to fill a tough location. There are several other possible client restrictions that self assign cannot factor in without setting up several different sessions of shops for each project (very time consuming).

As far as date changes, I'm sure you and everyone reading this is a fantastic shopper that never flakes, and at worst will only need to change a date once. Fact is though, you're in the minority. There are shoppers I wouldn't want to allow one date change, forget about multiple, and if they had that kind of control the shops would never get done without the companies paying ridiculous amounts in bonuses at the end of every month once the shoppers exhausted their limits.

I'm sure that when a shopper is very competent and reliable 100% of the time, and never needs any assistance, self assign is way more convenient and easy. Unfortunately, there's just way too many people that pick up shops that are not all of those things 100% of the time, so self assign is not a feasible way for companies to run scheduling if they want all the shops completed each month. It may be perfect for those few projects that do not require close to 100% completion.

Edited 1 time(s). Last edit at 08/26/2023 06:28PM by KSSPete.
From ChatGPT’s free app:

AI has the potential to assist and optimize scheduling processes in mystery shopping companies by analyzing data and suggesting efficient schedules. However, the role of a scheduler involves complex decision-making and human interaction, which AI might not fully replicate. So, while AI can enhance scheduling, it might not entirely replace the human element in this context.

San Francisco Bay Area, CA
@KSSPete...., I totally understand the reasons you outlined why self assign isn't feasible for some shops and definitely understand why there is a limit on self-schedule changes. I see the same shortcomings with A I as I do with the current programming ability regarding self-assigning and schedule changes.
If you have a large enough shopper database (500,000+), you absolutely do NOT need schedulers.

Shopper can’t understand shop? Cancel it, hand it over to another IC.

Mistake on shop? Cancel it, hand over to another IC.

Unreliable shopper? Illiterate shopper with poor grammar and spelling? Shopper who can’t understand or use modern technology like cellphone apps? Deactivate them; you have up to 999,999 other ICs in your system who can provide better work.

And so on.

I intensely dislike interacting with schedulers. (Possibly because my first-ever scheduler was Nikki A.)

Schedulers slow down the process for me; I like to work quickly and solo. I’m completely uninterested in chewing the fat with some nobody sitting at their kitchen table in flyover country in order to get my work done. I’ve also found a handful to be dishonest and unhelpful regarding bonuses. Good riddance to the middlemen, IMO.

Edited 1 time(s). Last edit at 08/27/2023 04:42PM by ColoKate63.
@KSSPete wrote:


KSSPete, your company and schedulers are one of the few that still are there for us shoppers. For many other companies, even tho there may be human schedulers it is very frustrating getting in touch with them ,esp in time for the question or problem you have.
So Kudos to KSS and hopefully the new version of your company remains in tune with us shoppers.


A I may one day, in the distant future, be able to do everything a scheduler does, but we're definitely not there yet.

Self assign cannot be used for every project for several reasons, and it would not be a simple change even if a company would want to give shoppers full control of scheduling.

Self assign doesn't call and text shoppers to fill shops (not everyone has emails turned on and not everyone who does even looks at them). It doesn't answer a shopper's questions when they need help almost immediately. It will not upload photos for the shoppers who can't figure it out. While self assign can figure in rotation, it can't break that rotation at the end of a round when needed to fill a tough location. There are several other possible client restrictions that self assign cannot factor in without setting up several different sessions of shops for each project (very time consuming).

As far as date changes, I'm sure you and everyone reading this is a fantastic shopper that never flakes, and at worst will only need to change a date once. Fact is though, you're in the minority. There are shoppers I wouldn't want to allow one date change, forget about multiple, and if they had that kind of control the shops would never get done without the companies paying ridiculous amounts in bonuses at the end of every month once the shoppers exhausted their limits.

I'm sure that when a shopper is very competent and reliable 100% of the time, and never needs any assistance, self assign is way more convenient and easy. Unfortunately, there's just way too many people that pick up shops that are not all of those things 100% of the time, so self assign is not a feasible way for companies to run scheduling if they want all the shops completed each month. It may be perfect for those few projects that do not require close to 100% completion.
We can’t forget about sweet Samantha! That Samantha never gives good fees, well hardly ever.
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