I just signed up with them and got a phone call from an account rep who wants to "maximize my experience ". I'm wondering if that is normal and the legitimacy of this company.

Edited 1 time(s). Last edit at 04/03/2023 01:44AM by Koyote1.

@Koyote1 I have never done work for them, but I did look into them last year and found they were at the low end of the payment spectrum as far as merchandising jobs are concerned. This is comparing similar assignments for the same client.

I suppose these merchandising companies are going to say it is a 20 minute job and it really takes 60. When this happens, it makes it even more difficult to justify taking a $6 assignment. I went on the app to see what they had available. I will probably delete it since I've never seen anything worthwhile and it isn't what I am looking to do.

The thing that irked me about survey.com jobs when I first looked into it, was after doing the merchandising task, they wanted you to get with the manager and ask about reordering more product. Listen, if someone wants me to be a salesman, fine, hire me as a salesman, but I am not going to break down and set up a new a stand with product and be your merchandiser too. If you want me to be a salesperson, tell me what is the commission structure? Maybe I am wrong, but I doubt anyone that has done these merchandising jobs for survey.com has ever seen a commission check because they closed a sale.

They are asking for a lot and in return are paying you very little.

They were a one and done for me. The work was simple, but tracking down a manager was next to impossible.

100 percent agree with the merchandiser assignments. Pay an employee a fair wage with insurance and stop depending on mystery shoppers. Irks me.

They will call, text or email. I did one project for them in the past which was re-organizing chips at a large bullseye store. The internet connection was terrible and I could barely get through the assignment, since it was one of those that you have to do question by question, picture by picture. I think it paid $11 but since then, all their assignments that I've seen have been very low paying. I'm not even sure why I still have the app installed lol. I guess I just always keep the apps or stay signed up in the hope that some really high paying job pops up.

I second all of the above, especially what heywave said about being a salesman. I keep the app though, because they get desperate and will bonus. You have to ask them usually, but they will approve more. I’ve seen their fees go down in the past six months or so, and then I’ll see a Join the Waitlist and wonder, really?!?! for a $6 job. Just one more thing in this world I do not understand.

I’ve had Survey for a number of years mainly because there have been a few times over the years that they do a mass buyout project for products I actually need — multiple times a week (sometimes daily) go to a store, buy a bunch of product to the point that you have pallets of it — tons of spend through the credit card for points, all reimbursed, plus shopper fees. Even got my husband into it because they needed that much turn.

Honestly that is the only reason I keep the app these days, and those projects are *rare* — but it’s the only company I’ve found that does them to that scale… occasionally I’ll do a buyback and get a few jugs of laundry soap or food product for another company — but I’ll just say that I haven’t had to, nor will I have to for the rest of my cat’s lives, nor the cats after them, need to buy a usually pretty expensive “disposable” item that never goes bad. I have an entire wall of it in my garage — not to mention the two large pickup truck loads I donated to a local rescue. Same with a shed full of a bagged gardening product — thousands and thousands reimbursed, a couple free hotel rooms in credit card points, and shopper fees — just black out the bar code and “do what you like with it, just don’t return it”.

BTW — if anyone knows any other companies that do buyouts like that — I’d certainly be into it.

As for their other projects — I used to do some of the display checks and merchandising — when they were starting at $10-14 and bonusing quickly… now I’m seeing a lot of 6-8 pay and it just isn’t worth it. Come in guys — with inflation I swear this is one of the few businesses where pay is going down while expenses keep going up!

This was one of the first mystery shop companies I ever did work for. Something happened with how they paid that I was not comfortable with (needing your bank info? I don't recall).

Also, the part about the manager plus low pay made this something I deleted from my phone.

And, they make you buy insurance and take another 3% fee from their already low payments.

Edited 1 time(s). Last edit at 04/04/2023 10:24AM by Niner.

I’ve worked with Survey for 2 1/2 years and have done a lot of work on the LMS Dollar General project. It was really good while it was good, but now they’ve been bought out by a company called Trax and they lowered everyone’s pay per store. Now, you won’t make much of anything working with them unless you tackle a big route. They used to pay for hotels and had a really nice mileage bonus, but that is mostly out the window. There are a lot of good things and a lot of bad things about them, but they definitely do not care about you the way a mystery shopping Scheduler will care.

The majority of the people live in Nicaragua and have no concept of the distance, we all travel in the United States. Another thing is, when you sign a contract with them, which is what you did when you signed up with them, you are complying to their professional standards (code of conduct) of how you will treat them. They will tell you that you need to treat them very nicely, talk to them with respect, and you have to answer all their phone calls and communicate with them all the time while on the job. However, they don’t have, anything written in their code of conduct of how they can treat you, they can harass you and treat you very poorly and nothing holds them accountable

Be careful with this company, you might become dependent on the pay, and then poof, just like that they ghost you.

I found them very difficult to work for. Confusing, low pay, etc. If you want something similar but better look into the app Observa. Not perfect but better.

@winterstorm With Observa I found so many instances of receiving an email touting so many jobs and after immediately opening the app, all or most of them were gone. It doesn't seem possible, statistically speaking, that this could happen time after time. Unless they have different email tiers and the first one is for their top merchandisers and others are for newbies or those that have never done work for them yet.

@Koyote1 wrote:

I just signed up with them and got a phone call from an account rep who wants to "maximize my experience ". I'm wondering if that is normal and the legitimacy of this company.

After turning down several jobs due to low pay or expecting me to rep their product by talking the manager into ordering, I received an email offer for an hourly rate that wasn't terrible, mileage and a completion bonus. The job was supposed to take 6-8 hours. I was to send back an acceptance and commit for a particular date which I did. 2 days before the date, I get a message thru their system lowering the rate $5 an hour, no mileage and no completion bonus. I wrote back restating the commitment but in thier system there is no way to send the screenshot that they could open. I received a message asking to explain what aas in tbe attachment and they had no record of what I was emailed.
I am not sure the "we have no record" works on anyone and they just go ahead and do the job but I declined.

Edited 1 time(s). Last edit at 04/12/2023 09:51AM by tstewart3.

@keyote1 wrote:

I wrote back restating the commitment but in thier system there is no way to send the screenshot. I get back a message they had no record of what I was emailed.
I am not sure the "we have no record" works on anyone and they just go ahead and do the job but I declined.

You can send all sorts of photos and screenshots to them in messages. You have to use the little paper clip next to the message box in the app.

It’s good of you to confirm your rate, but I recommend definitely learning how to use the app more effectively for future reference and you can still contact support with your problem. Sometimes it take days of messaging to get the rate straightened out.

Edited 2 time(s). Last edit at 04/11/2023 08:26AM by misspocos75.

I have completed over 600 jobs for them at an average of $30 each. I have not worked for them in several months. I accepted a route, set my alarm clock for 6 am to get up and rolling. By 9 am I had received NINE phone calls or texts, wanting to know was I gonna complete my route, when would I arrive, etc., etc., etc. I blasted them with "I am neither your child or your employee. Please remove the assignments." Haven't heard from 'em since. No loss to me. They WERE terrific, but since being bought out, they stink.

And don’t get me started on their latest contract that you have to sign in order to receive your payment by openforce. apparently survey.com no longer covers the 2.99% fee of your pay and they also no longer cover the $.30 per transaction fee either. Now the Merchandizer is responsible for paying 2.99% of their payment which, get this…. is taxable! Yes, you read that correctly, you have to pay them to get your money, plus the government will text you for it as well.

I earned about $40,000 with them last year working 9 months and had that new contract gone into play last year, I would have paid Openforce
$1,962.70!

So no thank you, I’ll stick to keeping my hard earned wages in the bank and they can find someone else who doesn’t read the new contract before they sign it.

Edited 1 time(s). Last edit at 04/26/2023 05:19AM by misspocos75.