@hbbigdaddy wrote:

I don't feel like reading thru 60 pages to see if this has been commented on....but I've never done this part. Does anyone else stand at the counter and unwrap your burger to see if it is correct? Only a shopper would stand at the counter and open the burger. A "normal" customer would go sit and upon opening the burger notice something was wrong and come back to the counter to say something.

I know they say "if you do not notice." I'm curious why they bother saying to have your order corrected before leaving the counter. It would be easy if they did not put fries in the bag, but no way to know how many patties you got or what toppings might be wrong.


CHECK YOUR ORDER FOR ACCURACY. If any part of your order is wrong, including toppings or size of fries/sandwich,
have your order corrected before leaving the counter. If you do not notice until after you sit down or after you have started
eating, go back up to the counter to have the error corrected. Don't include the correction time in your timing. Do NOT ask
for a refund

Obviously, they are referring to the size issue in "before leaving the counter". Given that they specifically include what to do if you notice it after you sat down, it should be obvious that you don't check the burger toppings while at the counter, but apparently not.

I have had to return to the counter to have my order corrected once. But i had sat down before unwrapping the burger. They corrected the issue (I believe was a missing topping but it was several years ago) no questions asked.

I don't know if they let me keep the incorrect order. I did have an undercooked steak at TRH on on shop where they let me keep it to take home while they cooked a new one. But that was also several years ago. And I'm not allowed to shop TRH any longer.

@MisterBill,

I guess my point was...who is doing this at the counter? There is no need for that instruction. If you got something wrong, you would come back up and say "hey I didn't want mushrooms" or whatever was wrong with it. It's a stupid thing to put in the instructions. Maybe some shopper is actually doing it. I never do.

Welcome to the wonky world of mystery shopping where one is to do as directed and not question the rationale, wisdom, or anything else about the assignment.

I can't be certain of what that the MSC/client is examining, but if something is wrong with the order, it's not supposed to be looked at or brought back behind the counter and fixed. It's supposed to be thrown out and a new order prepared. No questions asked.

In the olden days, when the golden-arched burger joints were shopped, it was strictly about the timing, to the second, of the service. So much so that the MSC sent a stopwatch to shoppers who were supposed to discreetly use it to time and record the various times the report was tracking without being detected as the mystery shopper.

Whether the food was hot, cold, tasty, or correctly provided as ordered was irrelevant.

But if you received only one napkin in the order....that was a reportable offense.

There was a grocery shop in a bare-bones, four-letter-branded store with locked-down shopping carts where one was to examine ALL of the "milks," as they were termed, and determine if any were expired. "All" included the ones in the racks in the storage cooler. Potentially hundreds of "milks" for the shopper to somehow discreetly examine for a whopping shop fee of $3 and a $5 reimbursement.

These were mystery, not revealed, shops,

I remember those MCD. Some of them paid real well too. There were some that were hard to do as it was a small location and doing the drive thru and inside was completely obvious who you were. Also, I went into the hood and immediately got my food ahead of the "local clientele." They obviously new I didn't belong there.

Well, I finally tried the grilled cheese after reading about it online. Added a beef patty, grilled onions, and mayo. Definitely a treat!

Is it cheaper than ordering a burger with cheese.

From whst ive read here the grilled cheese just uses the buns upside down. You added a beef patti so I don't understand why the difference from a small cheese burger.

The article i saw said it was MORE CHEESE. That is the difference.

So when filling out the report, do you put down you ordered a grilled cheese or the cheeseburger? I guess you would put down grilled cheese and maybe explain you added a patty?

@wrosie wrote:

Is it cheaper than ordering a burger with cheese.

From whst ive read here the grilled cheese just uses the buns upside down. You added a beef patti so I don't understand why the difference from a small cheese burger.

@hbbigdaddy wrote:

The article i saw said it was MORE CHEESE. That is the difference.

So when filling out the report, do you put down you ordered a grilled cheese or the cheeseburger? I guess you would put down grilled cheese and maybe explain you added a patty?

@wrosie wrote:

Is it cheaper than ordering a burger with cheese.

From whst ive read here the grilled cheese just uses the buns upside down. You added a beef patti so I don't understand why the difference from a small cheese burger.

Yup, grilled cheese and you added a patty.

Yes- the buns are inside out but they are grilled and smashed so really greasy I would say. I just checked the box for grilled cheese and complete the report. Nowhere did I need to mention that I added a patty. It was very cheesy. It really tastes different than a cheeseburger.

Has anyone had the double patty burger/cheeseburger and added a 3rd patty? I was thinking I might try that and then split the burger with family member so I can feed 2 of us with the 1 sandwich. I don't want to split the 2 patty one as i don't think it's satisfying enough for 2 people, but a 3rd patty burger would be enough protein for 2 people.

@ShopperGirly wrote:

Yes- the buns are inside out but they are grilled and smashed so really greasy I would say. I just checked the box for grilled cheese and complete the report. Nowhere did I need to mention that I added a patty. It was very cheesy. It really tastes different than a cheeseburger.

Some of the Five Guys near me actually added it to the menu and call it a Patty Melt.

For the dine in shops, do we need to stay 15 minutes after we receive our food, or just be in the location 15 minutes total?

@Tiffany0921 wrote:

For the dine in shops, do we need to stay 15 minutes after we receive our food, or just be in the location 15 minutes total?

15 minutes after receiving the order! I had to refresh myself on the guidelines recently.

@Okie wrote:

@Tiffany0921 wrote:

For the dine in shops, do we need to stay 15 minutes after we receive our food, or just be in the location 15 minutes total?

15 minutes after receiving the order! I had to refresh myself on the guidelines recently.

thank you!

@tigerdave wrote:

Some of the Five Guys near me actually added it to the menu and call it a Patty Melt.

Does it cost more (or less) than adding the patty to a grilled cheese?

I was just looking at a menu of a local poke place, and they have a "make your own" as well as some standard dishes, and it seems like they're charging $1 more for the standard ones than they would if you got the same thing with make your own.

Edited 1 time(s). Last edit at 12/01/2024 01:54AM by MisterBill.

In my area, a grilled cheese is 6.29 and the patty is 2.50, for a total of 8.79. I have not seen a "Patty Melt" on the menu.

@MisterBill wrote:

@tigerdave wrote:

Some of the Five Guys near me actually added it to the menu and call it a Patty Melt.

Does it cost more (or less) than adding the patty to a grilled cheese?

I was just looking at a menu of a local poke place, and they have a "make your own" as well as some standard dishes, and it seems like they're charging $1 more for the standard ones than they would if you got the same thing with make your own.

The patty costs extra. it would be very strange and money-losing if it didn't.

@weatherman2111 wrote:

The patty costs extra. it would be very strange and money-losing if it didn't.

That wasn't my point. I was wondering if the grilled cheese plus patty cost more or less than a cheeseburger. I just checked my FG and they have the Patty Melt for $8.05 but the Little Cheeseburger is $8.15, so 10c more. When ordering the Grilled cheese (which is $6.15), adding a patty is not an option, but it is for a hamburger, and it's $2. So basically it's the same 10c difference vs. adding the patty to the Grilled Cheese or ordering a Little Cheeseburger.

Edited 1 time(s). Last edit at 12/02/2024 03:14PM by MisterBill.

@ShopperGirly wrote:

In my area, a grilled cheese is 6.29 and the patty is 2.50, for a total of 8.79. I have not seen a "Patty Melt" on the menu.

This is eerily and precisely accurate to my area. ShopperGirly, I'm starting to think we may be in the same area!