My goodness, I know supplier costs are going up and restaurants are passing them on, but that little burger should never have cost that much in the first place! How can they possibly stay in business?! Soon they're going to cost more than a filet at Texas Roadhouse!

I know. I wonder how long they can sustain those high prices before people quit them. Their dining rooms used to be Chipotle full. Now, not so much.

I had a shop yesterday that was for the old reimbursement. I received an email notifying me that the reimbursement would be increased for any 5G done after 4/28, which I thought was good on the MSC's part. Ha, the location I did still came in under the old reimbursement amount by $.05, a rarity and just about the only one like that around here. So, no increased reimbursement for me anyhow. I could have gotten a large burger, I guess, but it's just too much food and too many cals and cholesterol for me.



Edited 1 time(s). Last edit at 04/30/2022 02:46PM by MsJudi.

@HonnyBrown wrote:

I know. I wonder how long they can sustain those high prices before people quit them. Their dining rooms used to be Chipotle full. Now, not so much.

Supply & Demand.

If there’s enough business still coming in to justify it, it’ll maintain. Same goes for any other business.

Despite my gripes about Five Guys, their food quality from start to finish is up there compared to other chains, including how they treat their workers.

Chipotle dining rooms out in Colorado are still full, albeit Chipotle was originally a Colorado thing.

I have a shop today. I am going to splurge on a cheeseburger.



Edited 1 time(s). Last edit at 05/06/2022 11:28PM by HonnyBrown.

This month's delivery shop with shake went up to $10 today, and someone beat me to it . Of course, with no increase in reimbursement, I would have been $2+ over, which I know is cheaper than most have to pay.

Deleting duplicate post.

Edited 3 time(s). Last edit at 05/03/2022 07:16PM by MisterBill.

All the delivery shops in my area were taken at $5. All the online shops are gone for this week as well. I haven't done a 5G shop for probably half a year now since they are so popular here.

@sstsau wrote:

All the delivery shops in my area were taken at $5. All the online shops are gone for this week as well. I haven't done a 5G shop for probably half a year now since they are so popular here.

I'd been waiting for the delivery shop to go to $10. It was still $5 yesterday, and I didn't look until noon-ish today. There are some delivery shops outside of my area that are still left from last month.

Edited 1 time(s). Last edit at 05/03/2022 06:11PM by MisterBill.

I finally see the increased reimbursement. Unfortunately, I can only get a grilled cheese or veggie. These prices are crazy.

I am in Canada and had 3 shops cancelled by the firm stating that "his cancellation was necessitated either by the Client or caused by an internal issue on our end" Anyone else see this?

@ddp2008 wrote:

I am in Canada and had 3 shops cancelled by the firm stating that "his cancellation was necessitated either by the Client or caused by an internal issue on our end" Anyone else see this?

Not me, my shop in the US is still scheduled for today.

@HonnyBrown wrote:

I finally see the increased reimbursement. Unfortunately, I can only get a grilled cheese or veggie. These prices are crazy.

That's too bad. My local FG is reasonably priced, I can even afford a regular fries and little hamburger now, along with a botlled soda. Sadly, this location doesn't let you order fountain drinks with online orders, just bottled. It's odd, because a different location in the area that must be owned by the same franchisee (they have the same prices) does have fountain drinks on their online ordering menu. I'm trying to figure out if I should mention it in my report. I would much prefer to get a fountain drink to a bottle.

BTW, the shop I am doing today is a previous week's shop, and it still shows $14.20 reimbursement, but they told me that they would increase reimbursement after I submitted. Not sure why they can't do it while it's still assigned. Also, I mentioned the delivery reimbursement not being increased, and they only told me that it has not been increased. I had hoped to get some sort of agreement that it needs to be fixed.

Got a call just now from a new number for the scheduler. This guy was very chatty while still wanting to keep it a secret who the Client was. I told him just get to the point.

He was offering $25 and I said I needed $27. He placed me on hold to check. When he came back, he was then able to tell me every price I had done this location for in the past. He wanted me to justify the fee I was requesting.

I just told him I could do it for $27 tonight or to stop wasting my time.

@wrosie wrote:

Got a call just now from a new number for the scheduler. This guy was very chatty while still wanting to keep it a secret who the Client was. I told him just get to the point.

He was offering $25 and I said I needed $27. He placed me on hold to check. When he came back, he was then able to tell me every price I had done this location for in the past. He wanted me to justify the fee I was requesting.

I just told him I could do it for $27 tonight or to stop wasting my time.

Good for you. It's good to keep upping the ante. Weird Jack in the Box is pulling the jobs off the board at low prices, then briefly putting them back at higher prices, then pulling them again.

Gas prices, inflation should he need to ask such a question. The past is the past and everything is much higher today than it was 6, heck even 2 months ago. In some cases yesterday. They are upping gas prices daily across the country. Good 4 U..... standing your ground. They all should be $30+.

I'm going to be staying at my daughter's house for a few nights this week, so I accepted a $27 Samantha offer for a lunch shop near her. They've been sending the offers to me ever since I did a delivery shop at that location a few months ago. There's also a delivery shop available that I will probably take since it has the shake and is up to $10. I don't understand how such a heavily populated location like Long Island (NY) can have so many shops available. Their prices aren't even very high, around the same as my location.

Sadly I’m mostly getting less work. Prices are higher, and MSCs aren’t quite getting it right yet. More competition is reducing the jobs available. I did get a Samantha offer today, but down at $20 and way outta my way (gas wise).

My regular scheduler calls me on Thursdays with an $18 fee. I accept because he typically gives me 3 shops on the spot. Once, he did $25.

A new to me scheduler texts me on Fridays but I'm already booked.

Today, Samantha had a fee of $21 for a location I did for $20.

@HonnyBrown wrote:

My regular scheduler calls me on Thursdays with an $18 fee. I accept because he typically gives me 3 shops on the spot. Once, he did $25.

A new to me scheduler texts me on Fridays but I'm already booked.

Today, Samantha had a fee of $21 for a location I did for $20.

Does this MSC text? I've never received a text from them, only phone calls and email/Samantha offers.

Confirming, we have begun texting in some areas. Please continue to mindful of scams though...those people are still out there!

How long is it supposed to take for Samantha requests to be processed? I sent one in more than 24 hours ago and have not heard back, and the shop is still available. My email is not the same as at the company, but my experience is that these are not automated so that wouldn't matter, plus my shopper number is right at the top of the email that I included in my response. You'd think that they would process them at least at the beginning or end of the business day. They really should just automate the process and allow you to accept it online at the offered price. I thought I saw them trying something like that recently.

I just changed my email address on their system to match what I send my emails from, we'll see if that makes any difference. It hasn't mattered in the past.

Edited 1 time(s). Last edit at 05/12/2022 03:27AM by MisterBill.

@MisterBill wrote:

How long is it supposed to take for Samantha requests to be processed? I sent one in more than 24 hours ago and have not heard back, and the shop is still available. My email is not the same as at the company, but my experience is that these are not automated so that wouldn't matter, plus my shopper number is right at the top of the email that I included in my response. You'd think that they would process them at least at the beginning or end of the business day. They really should just automate the process and allow you to accept it online at the offered price. I thought I saw them trying something like that recently.

I just changed my email address on their system to match what I send my emails from, we'll see if that makes any difference. It hasn't mattered in the past.

I may be wrong, but I think the reason why it isn't an automatic accept for Samantha offers is because these offers go to multiple shoppers. So the MSC has a choice of which shopper to assign the shop to depending on who responds. Perhaps the amounts offered differ by shopper, so they may choose someone who accepts an offer for a lower fee than the one you were offered. For example, say you are offered a $25 fee for a shop, and another shopper is offered $23 for the same shop. If both of you reply that you'd like the shop, the MSC may assign it to the other shopper.

I think Samantha shop offers differ from the other type of email offers this MSC has (although I haven't received one of those for a while). Those ones were automatically "reserved" shops for you (the email would say something like "shop reserved for 24 hours!" ), at usually only a $2 increased fee, and all you had to do was click through the link to accept the shop. There wasn't an email reply for these types of offers, but of course the fees offered were not very good (as I said above, only $2 more if I remember correctly).

In my experience, Samantha offers could take 1-2 days to "process". I also wonder whether they delay in assigning a Samantha offered shop because they are hoping someone who is browsing the job board will accept the shop at a lower fee first, thereby negating the Samantha offer to you.

Edited 1 time(s). Last edit at 05/12/2022 03:58AM by sstsau.

@sstsau wrote:

I may be wrong, but I think the reason why it isn't an automatic accept for Samantha offers is because these offers go to multiple shoppers. So the MSC has a choice of which shopper to assign the shop to depending on who responds. Perhaps the amounts offered differ by shopper, so they may choose someone who accepts an offer for a lower fee than the one you were offered. For example, say you are offered a $25 fee for a shop, and another shopper is offered $23 for the same shop. If both of you reply that you'd like the shop, the MSC may assign it to the other shopper.

I think Samantha shop offers differ from the other type of email offers this MSC has (although I haven't received one of those for a while). Those ones were automatically "reserved" shops for you (the email would say something like "shop reserved for 24 hours!" ), at usually only a $2 increased fee, and all you had to do was click through the link to accept the shop. There wasn't an email reply for these types of offers, but of course the fees offered were not very good (as I said above, only $2 more if I remember correctly).

In my experience, Samantha offers could take 1-2 days to "process". I also wonder whether they delay in assigning a Samantha offered shop because they are hoping someone who is browsing the job board will accept the shop at a lower fee first, thereby negating the Samantha offer to you.

Well, given that the shop dates available were starting today, you'd think that they would assign it before then. I'm sure that other send out lower offers than my $27 since my address is further away from the shop, but if they don't want to pay it, they should just send out the lower offers first, and then send to the people further away. And this location seems to be a difficult one for them to fill, so I would think they'd be happy to get someone willing to do it. But of course we have found that isn't how they work when they reject offers for locations with numerous available shops.

Edited 1 time(s). Last edit at 05/13/2022 12:59AM by MisterBill.

They obviously found someone else to do the shop that I wanted, since I never heard from them and just noticed that it's gone. So I took the delivery shop with a shake that was sitting there. Odd thing was, I was looking at taking it earlier, and it did not show today as an available date, which is when I wanted to do it. But after taking it, it offered today as an available reschedule date.

Edited 1 time(s). Last edit at 05/13/2022 12:58AM by MisterBill.

I have dine in shops for today and tomorrow. Today's shop ($18) is from a scheduler and tomorrow's shop ($21) is from Samantha.

Duplicate post, got moderated for some reason.

Edited 1 time(s). Last edit at 05/14/2022 05:15PM by MisterBill.

Did my delivery shop tonight, did not get the water or shake that I had ordered. Driver said the restaurant did not give them to him. Called FG, manager said the driver left without them. Did not apologize or offer to replace them, just said I needed to contact DoorDash for a credit, even though I had ordered through the FG website (who then used DD for delivery). Needless to say, lots of 1 ratings on the report. At least I got the manager's name for the report.

Got a text from DoorDash asking about my experience, said it was a 1. They sent me a link to provide more information and the link isn't working, gives "This page isn't working". FG also sent a survey, but I'm not going to complete that since it was a shop.

Edited 1 time(s). Last edit at 05/14/2022 12:34AM by MisterBill.

@MisterBill I'm sorry you had a poor delivery shop. It's always frustrating when things don't go well, and I'd be upset about not receiving my milkshake (from your previous posts, I know you enjoy those!) or drink. Unfortunately, I've found that neither 5G nor the delivery service are very helpful when there ARE problems with the delivery order. Both seem to blame the other rather than making any attempts to fix the issue.

I had one shop many months ago where I didn't receive my bottled drink. The restaurant said I needed to contact Doordash (like you, I had ordered on the website but they used Doordash to deliver), but Doordash said the restaurant needed to refund me because apparently the drivers "pay" the restaurants when they pick up the orders (so Doordash said the restaurant had to issue a refund on their end). I don't quite understand their reasoning, but regardless, it just went around in circles and no one wanted to take responsibility for the issue. Even though I know we are reimbursed for our orders by the MSC, I completely dread when there are any problems, since it makes reporting a nightmare and is frustrating when you are expecting and planning to receive certain food items.

For my own 5G disappointment this week: I finally signed up for an online order dinner shop. I was surprised when my make an offer of $20 was accepted, but maybe that should have been a forewarning. Lo and behold, I checked the restaurant hours, and apparently this location has cut back hours and now closes at 4pm on all days except Tuesday, Thursday, and Friday. Seems like another shopper is scheduled for a dinner shop at this location for Friday, so only Saturday, Sunday, and Monday were available. I had signed up for Saturday before finding out the location won't even be open. Now I'll just have to report a closed location and get the $3 or half fee (I forget which). And be out of rotation for this location (the closest one to me) for a month.

@sstsau wrote:

@MisterBill I'm sorry you had a poor delivery shop. It's always frustrating when things don't go well, and I'd be upset about not receiving my milkshake (from your previous posts, I know you enjoy those!) or drink. Unfortunately, I've found that neither 5G nor the delivery service are very helpful when there ARE problems with the delivery order. Both seem to blame the other rather than making any attempts to fix the issue.

I don't understand how the restaurant could not contact the driver when they noticed the problem. DD had given me a number that I could use to contact the driver, how can they not have a way to do the same. At minimum, FG should have contacted me and let me know about the problem in advance. And the manager should have offered to give it to me if I came in either then or later on. And at first he said that he could issue a credit but then said that because it was "contracted" to DD, they could not. I only ordered through the app because the price there was cheaper than in the 3rd party services (fortunately, with the shake, it was over the $15 order minimum). I was actually able to afford a little burger, small fries, bottle of water and shake and stay just under the reimbursement.

But then again, I had a situation a few weeks ago with a local restaurant where I had ordered pickup through Uber Eats (I had a coupon ), and they forgot to give me the salad. They had noticed it, but they didn't even follow me out the door or call me. It was only after going through the order in my car that I noticed it was missing, and when I went inside they said "yeah, it's sitting right here on the counter". Well, gee, thanks alot.

Edited 4 time(s). Last edit at 05/14/2022 03:34AM by MisterBill.