Yes, the information on this thread was helpful. I was finally able to speak to someone after multiple attempts multiple days. Likewise, my application was submitted, weeks later I received an approval letter, but I could not proceed with the next step of "certifying my benefits" until I received a 10 digit number to access my account online. Anyway, finally spoke to someone who answered my questions, gave me my 10 digit number, and directed my next steps. I am curious how long it takes before the actual card arrives, but just knowing that it's on the way feels good.