@AZwolfman wrote:
For all of you who like to audio record long shops; why not video record instead? It will save you much time when going back to check details when writing the report.
I've been video recording ever since I started doing the unpopular pizza shops that require timings to the second while interacting with the staff and in their full view. It's just impossible to do 10 things at once, and video lets me relax and focus on other stuff.
I have a case for my phone that hides the screen, although if I didn't I could download those background video apps.
The biggest problem is that once in a while, the video fails. It simply stops recording, doesn't save what it had, nothing. So I have to reconstruct using other timestamps. So I try to make notes in my mind just in case.
Before I enter the shop report, I write the timings I need on a pad (enter line, reach counter, greeted, etc) and then go through the video, marking the time, noting what was said and whether they were smiling, etc. I get a lot of feedback thanking me for good details. It's amazing the things you can forget; as a former journalist I was already aware of how poorly we recall people's exact words. I never do an interview without recording it!
Most of the timings and important stuff happen at the beginning and then the end, so it goes pretty fast.
As for the legality, we are told they are already recording video at most shop locations.