I was doing an audit of a phone store one day. Showed the manager my authorization form, and did all of the usual assurances that I would not photograph customers/employees etc. I'm walking around the store with a camera strap around my neck and a clipboard in my hand. One of the customers is stalking me and whispering, "You're a secret shopper aren't you?"
What's a secret shopper?
Evaluating and mailing packages since 1994. I am an undercover connoisseur of customer service, a master of disguise in the aisles, and a sworn enemy of subpar experiences. I blend in, observe, and report—because excellence should never be a mystery.