Alan Juarez -- KSS International, INC.
Alan is the most dedicated, personable and APPRECIATIVE scheduler I have ever worked with. Because he knows he can count on me, he often calls or writes to tell me about shops the minute they become available so that I have a great shot at first pick. He also contacts me when he has urgent shops that others have dropped and adds great bonuses to get them done quickly. When there has been a limit of four shops per day for a client, he has received and granted permission for me to do five. I can count on a very reliable income while working with Alan. He has gone to bat for me several times with his manager about various issues. The most incredible event happened just recently: I had a shop with a due date of 8/30, which fell over the Labor Day weekend, when all the schedulers were off and the MSC was closed. When I tried calling the location on 8/30 to find out the hours that day, I heard that the line was disconnected, and all evidence (the disconnected phone line, a statement by a store representative at a different location, and even a Google streetview map) indicated that the store was no longer there. Thinking that my travel time and fare would be wasted if I rode out to that shop, I emailed Alan, requesting advice, knowing that he had the day off. Long story short: He replied (on his day off -- not unusual for him!), but I still missed the due date because of weekend train and bus schedules that afternoon. However -- instead of declaring me a flake -- Alan miraculously had the due date extended to 9/1 (the project was supposed to have ended 8/30), and I completed the shop (the store was there, after all!) on Labor Day, itself, with an additional bonus on top of the bonus that he'd already offered! It was not even the first time that Alan had had my bonus increased. Frequently, after I've completed my shops, Alan sends an email to tell me I am AWESOME! Believe me, when Alan has shops for me, I drop almost everything else, because he is so incredible to work with -- THE ideal scheduler. I hardly ever have to read the job board, because Alan lets me know directly when great shops are available. He's also friendly, funny, honest and ethical. I've worked with good schedulers before, but none comes close to Alan, not even remotely. He is THE BEST!