Welcome! Since there is a lot more to MS than hospitality shops, and the MS companies (MSCs) and their clients may have very different requirements, even in the hospitality area, you may benefit from reading some or all of the topics in the New Mystery Shoppers area. MSCs especially have very, very different rules for shoppers.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.