Hi Bryan, most MSCs have you complete an online application, which they call your profile. You provide your name, address, phone, SSN or EIN, etc. Sometimes you will be asked to write a sample paragraph of a customer service encounter you've had. The MSC wants to make sure you can string together a few sentences coherently.
I've never had to provide a resume for any of the MSCs. I'm signed up with about 100 so far. It's easier than you think to sign up.
And, welcome! I'm sure you'll enjoy it. As was mentioned above, read all the content under the heading "New Mystery Shoppers." The link is at the bottom of every page.
Edited 1 time(s). Last edit at 09/25/2017 07:18PM by ChrisCooper.