It is difficult for me to imagine what they need all that for. Did you just apply for an everyday account or some other type?
I have had my account since PP's inception. When something goes wrong, they can be difficult to deal with. I haven't had anything like this happen, but I did have an issue with an non-delivering bay seller and they took 30 days to "investigate." Before they were done I had already gotten the cash by telling the seller I was suing him. Also, I use their debit card for shopping and sometimes they freeze my account based upon a bunch of small purchases. Then to get it unfrozen, it involves long wait times on hold with an entity outside of PP.
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“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton