Hey I'm ralanplan and after a career in specialty retail coaching on customer service, branding and salesmanship I have transitioned into mystery shopping for retail, luxury, hospitality, and tech. I've been usually the guy who reads the reports and now I am writing them. I'm based in Chicago but travel a lot and have had a lot of excitement since starting this new chapter. I'm adding video to my portfolio today at the IMSC conference. I travel all over the Midwest, especially Chicago, Western Suburbs, Nebraska, and at times head towards Atlanta, FL, etc.