roflwofl is on target here, patti. I've done many shops for Secret Shopper since 2008. They are a great company to work with, although they have lost a bunch of my favorite clients and no longer have many shops in my area. Every shop I have ever done with them has required a purchase and a receipt. They do pay a flat fee. Out of that flat fee, you are required to make a small purchase of your choice and upload the receipt. I would agree: go back and re-read the guidelines. It may be too late to save this shop with a re-shop, and the company may not be willing to let you re-shop, but I would try to contact a scheduler during business hours. I don't believe they work nights, but you should be able to contact someone during their standard business hours. Good luck!