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Secret Shopper Company: Trouble with shop report

September 02, 2011 08:40PM
I need help! I tried to upload my invoice, and couldn't figure out how to do it. Then it asked for a time on my invoice, and there is no time on the invoice. The site will not let me go to the next page to work on it until everything is ok on the first page. I paid $100 up front to the veterinary hospital, and now I can't get the report done. They reimburse you up to $100 for expenses.

Has someone else ever had this problem and how do I get this site to accept my report?

Thanks for any help.

Debbie
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More About Reports
September 02, 2011 09:21PM
As your shop submits the receipts will be uploaded. You will get the blue bar as they go. I don't know that I have ever had a receipt that did not have a date and time coded into it some way. Many use the 24 hour clock so a 1:32 PM checkout might read 1332 or 13:32. Did you by any chance pay by credit card? That would be even more likely to have a time, so you may want to scan that receipt as well for the time. If there is only room for one receipt and you have two--register & credit card--you may want to scan them together for a single upload.
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September 02, 2011 11:20PM
My receipt does not have a time on it. I paid with a check. I'll try it again and see if it will load up the receipt. I lost everything that I had entered.

Plus, I haven't gotten an answer to my email I sent them several hours ago.
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September 03, 2011 02:31AM
Just as an update for anyone else who gets prematurely upset when everything isn't going perfectly. I did get an answer from customer support. They said to put the time that I was at the shop if the invoice didn't have a time. Also, the invoice automatically uploaded when the program finally saved my report.

I received good support and should not have been so quick to complain.
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