Shops being denied.

I did my first shop recently at a car wash, forgot to submit a receipt and the shop wasn’t accepted. Now all shops I try to book are being denied. Tips?

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@Jms392 wrote:

I did my first shop recently at a car wash, forgot to submit a receipt and the shop wasn’t accepted. Now all shops I try to book are being denied. Tips?
I'm assuming you mean all the shops where you apply, your application is denied. If this was at an MSC's Sassie site, and you haven't completed any shops for them yet, you can try to contact the scheduler or a shopper liaison and make your case. If it was through iSecretShop, if you haven't already completed the training courses there, do so. I'll help boost your ranking. You may have to apply for less-desirable shops there to help get back in the good graces.

Good luck.

If your path dictates you walk through hell, do it as though you own the place. -unknown
That seems kind of harsh for a shop denial. Did the MSC contact you to submit the receipt? I've had that happen a handful of times and companies have always sent a reminder to submit the receipt. I may have gotten points deducted, but never had a shop rejected because of it.
How did the job submit without a required photo?

Shopping Arkansas, Louisiana, & Mississippi.
@ArkLaMissshopping wrote:

How did the job submit without a required photo?

Because the implementation of that report is the single worst in the entire industry, IMNSHO.

As I always point out when complaining about such things, my M. Ed. specialization is online/distance learning.

That report format (and the fact you can submit without a required photo) is so far from best practices it's no longer in the Milky Way.

Have synthesizers, will travel...
I did over 50 shops for a certain company and made the mistake of questioning the app the you submit the survey on and the project manager must have been having a horrible day, she emailed me the rudest most unprofessional email i have ever gotten and than i started noticing all my shops were being denied, i mean like 30 shops submitted and everyone of them were denied so i quit doing anymore of those shops and just stuck with doing audits and boom, another email just ripping me a new one YOU DID THIS and YOU DID THAT, ok I'm done, i will not do anymore jobs for this company, this lady is super mad and Im not her sounding board. Anyway, my point is, follow the directions to the teeth or you will find yourself wasting a lot of your time and wont get paid, especially when you have to spend a few bucks out of your own pocket, it will get real irritating real fast and then if you know you did what your were supposed to then walk away.

Edited 1 time(s). Last edit at 10/10/2024 07:58AM by Angelap314.
Hi Angelap314 - You should contact someone else at that MSP. They don't know people are being treated this way if no one tells them. If the shops were rejected for being performed incorrectly, that's fine. It happens and yes, they would be rejected, but there is no need for unprofessional emails. Are you sure it was the Project Manager and not the scheduler. I've seen several schedulers personally upset when shops are rejected, especially that many, it means they aren't paid for the time it took to find you and schedule the shop for you. They now need to spend more time finding someone else, but also, it could cause them to miss the deadline for the client. In the hierarchy, the shopper is paid the most, the schedule is next in line, then the editors, who are paid less. Many schedulers are ICs, like you, and are paid by the completed job, not the time it took for find someone. They sometimes get sore when shops are not completed or are rejected. Some grow a callus and have no heart. NOT every scheduler is like that, but there are a bunch of seasoned ones.
The fact that this person behaved in an unprofessional manner needs to be addressed with that MSP. Regardless if the shop were rejected and how they felt, they should never treat a shopper in that manner.
General rule of thumb- if you log in throughout the month and see no shops available, you've likely been banned/blacklisted. Try searching farther out across the US and see if you see anything. If you see nothing, you're likely banned.
Recourse? You can try to reach out to the scheduler and if that doesn't work, then try reaching out to the main customer service number.
Most of the time, it's an MSP policy and can't be overridden, it depends the MSP, not the scheduler for that rule. Ignoring it could cost the scheduler their job.
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