Bevel - Great post!
Flash - Some of the best information on the board, as always.
I'm glad Bevel talked about courage. It does take courage to learn to do this. When you first start out mystery shopping, you're going to be doing a lot of "new to you" shops, and it may be a little bit scary. I believe it was Flash in another post who suggested not doing more than one "new to you" shop in a day, and that's certainly wise.
Of course, I know you are going to read instructions carefully when you print them out, and again on site before you go in. It also helped me to walk myself through a "rehearsal" at home, complete with the process of timing. I would do this until the scary edge went away. Then when I arrived on site and after I looked over the instructions again, I would walk myself through that "rehearsal" one more time before I went in.
Learned the hard way: Also read the report ahead of time. I've found questions in the report that weren't in the instructions. Surprise, Surprise!
Chances are good you're going to make some mistakes. Be kind to yourself. It's not like you fell off the edge of the earth if you make a mistake on a shop. The MSPs know you have to learn.
As you do more shops, you'll get more comfortable. You'll establish a routine of your own and this will get easier and easier. It's going to be interesting and sometimes it's going to be fun. Not right away, but eventually.
Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.