In my experience GAPbusters is a company that does not even attempt to meet the same high standards it expects its XEC's (contractors) to apply in judgment of other companies.

This is particularly disreputable given that it markets its product to help promote just such practices and actions in other companies

My experience when holding them to the same standards as they have their XEC's apply in judgment on other companies is -- in the first instance they ignore complaints entirely - then if forced to make a response respond off topic - if that does not discourage complaint threaten removal from their data base (not much of a threat give their low level of remuneration) - remove from data base. A fine outstanding example of how to manage good customer relations

It is not much of a surprise that a company might act in this way, but what is VERY OFFENSIVE is that this company makes its money advising other companies about how to better serve its customers and how to remain on message. All things it can’t or won’t do itself.

It is true that I am a disgruntled ex-contractor. I severed relations myself as I came to the conclusion that something was fundamentally wrong with the company and the double standards it employs. They provide advice & comment to companies how to better train their staff to achieve better customer relations - whilst NOT following those actions or practices itself. As now might have guessed, I personally abhor this type of double standard and will go to all levels possible to expose such and attempt to get appropriate penalty to apply)

I would promote anybody that has relations with this company and for that matter any other mystery shopping company is that they be held to the same standards of responsiveness, attentiveness and responsibility that should be applied to any company.

I can advise from parallel experience with a number of other Mystery Shopping Companies that GAPbusters practices are not the industry standard or anywhere near the norm. I would suggest their practices as the relate to XEC's are in the GGUTTER. Certainly other companies follow similar low renumeration practices, but they are responsive to issues raised, can maintain websites that actually work reliably and easy to interact with etc - ALL AREAS THAT GAPbusters FAIL ABYSMALLY AT.

XEC's need to stand up and take no further CR_P. This and other companies make good money from the honest efforts of their contractors and these contractors should be expected to have the same standards of conduct applied to them as theyy have applied to others (and make good money from).

The can not OPERATE WITHOUT THE EFFORTS OF CONTRACTORS and given that they need to be responsive and attentive to contractor concerns. To treat contractors in any other way is, I belive a deplorable DOUBLE STANDARD AND SHOULD NOT BE TOLERATED

GAPbuster is not a company I have worked for, so I can't speculate on whether you are correct or not. But I do notice you are a new member of the forum and you have immediately posted not one, but THREE, threads ranting about one company. It sounds like a vendetta of some kind. I agree with MrC's comment on the last thread: one post is on the subject is enough. Enough.

Yes, vendettas are not pretty. Your opinion I could respect, your continued postings of essentially an identical rant I can't. Your experience is not the same as mine, but it is your experience--I assume.

Comment regarding multiple postings is accepted without reservation.

I apologise for the multiple postings. One was accidental as I tripped over my own path without realising. I will amend and/or remove repeated postings if possible and apologise for any breach of etiquette.

I can assure the experience is my real and yes they really got up my nose. There is a level or unrequited response in the tone of my RANT. GAPbusters had multiple opportunities to address my concerns and the fact that they didn't even attempt - judge for yourself

I did exercise my rights with my digital feet when dis-satisfaction levels exceeded any benefit from dealing with the company and provided reasons in detail why the action was being taken (I have preserved all webmail threads) and invited that contact could be made to discuss my issues.

As a marketing company they would know that sometimes UNSATISFIED CUSTOMERS off with a BANG and would market such point to potential client. I guess I am one of those customers.

And realize, once your pique wanes, that we all end up with ugly situations with one or more companies. And it is not the same companies that we end up having ugly situations with overall.

No company is better than its management. Many companies are made worse because of their schedulers and editors and sales people who agree to ridiculous concessions to clients.

Your comments are noted, but given the size of the company and the content in its blurb - that it treats its XE's with "RESPECT". It remains that it fails to try to live up to its word and fails to perform in a manner that is in anyway consistent with the product it markets.

I do work for a number of other mystery shopping companies and can make comparison.

They are the PITS and in my mind are disreputable.

I have reviewed my posting and consider it reasoned and moderate. I aasured that worse could be said and justified by communication record

::sigh:: I can't even search on GAPbusters... all of the drop down menus are blank and don't allow me to check any boxes like is show on the FAQ's. Anyone else having this issue? Can anyone tell me if there are any good shops available in Buffalo, NY? And yes, I have taken the orientation - and passed it.
Thanks!

I just popped in over there and I too found all the drop downs blank. The website has been revamped since I last visited but it does still show me as an active shopper and that my last shop was back in 2008.

All my dropdowns are blank too. I just signed up for them recently, just to see what all the fuss was about.

Hi Guys,
Just to let you know I did work for GAPbusters for a long time, when I worked for them they were in fact based in Australia and alway called me to help with jobs.
These guys had a contract with one of the biggest fast food restaurants but I dont know why but all of a sudden they lost it and went tits up. So I guess by some of the comments I see they must be back in action, although I have not checked them out for a while and have not done any jobs for them in a long time.

Steve