Hi, schylarsok. I'm sorry that you were having difficulty contacting one of our schedulers. We are a Monday through Friday operation. However, we often have schedulers that are here after hours and on the weekends. The building does close at 9:00 pm EST, so you won't be able to reach us after that. But, please leave us a voicemail if you cannot reach us.
If you are not able to reach your scheduler directly, I encourage you to email
shoppers@shoppersview.com; this gets forwarded to all of the schedulers, so if someone is here, we will answer. Also, you can call 800-264-5677. If someone is in the building, we will answer.
You're totally right that our success depends on your success. We do want to be here for you.