MSC didn't reimburse meal tax- is this normal?

Hi,

I just received payment for my first reimbursement shop at a fast casual restaurant. Reimbursement on the shop was listed as $12, my receipt was $12.27, lesson learned for next time how to order to stay under the $12. Received my payment and I was reimbursed $11.47. I reviewed my receipt and it looks like they only reimbursed the food not the meal tax. Is this typical? In this case it is not big money but in the future if I do higher end restaurants it could make a big difference.

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I haven't ever heard of this, but would be interested to hear from more experienced shoppers if this is a thing. My food reimbursements have always been for the full value (including tax) up to the max.

In my state food is taxable if it's food served at a restaurant, but groceries and other food taken away from the shop is not taxable. I wonder if the shop was listed as "for here" when it should have been "to go"? That seems like a stretch, but it's the only thing I can think of.

Shopper in California's Bay Area
This sounds like the MF Fast Casual. They will reimburse up to $12 for YOUR meal.

When we go, MY expense is generally $11.67 and with tax on that amount is $12.37. My guest generally has about $5-$7 of additional expense and that is not covered.

The FIRST entree ordered should be yours and it, with the FIRST beverage and the fries is what will be reimbursed up to the $12 maximum. When you are filling out the report it first asks for the total on the receipt (in my case about $18) and then asks for the cost of YOUR meal. That is where I put in the cost with the applicable tax for it, or $12.37.

What I get reimbursed is $12

Edited 2 time(s). Last edit at 07/10/2015 05:49PM by Flash.
Thank you very much. You explained it perfectly. I am almost certain that where it asked for my the cost of my meal in the report I did not include the tax. I think in my head I assumed they just wanted to verify that the food pricing was correct since I had already given the receipt total . Now I know for the future. As far as learning curve mistakes go losing 53 cents is not all that bad.

Thanks again!
We love these as a quick dinner out together, since there is no requirement that you go alone. My companion is a big fan of their hot dogs (what can I say? The guy is a cheap date!) and really prefers water with meals. So we share the fries and everybody is happy.

And yes, 53 cents is a cheap learning curve cost. Meanwhile, I am delighted they recently have raised the reimbursement by a buck because for a long time $1.37 of my cost was not reimbursed. It is annoying that they reduced the fee by a buck and added possible compensation for a milkshake that has never appeared in my market.
They have the milkshakes are in a few locations near me but according to the guidelines I would have to get a milkshake and a fountain drink and since I do that shop solo I am pretty sure that would be a bit strange for me to order both drinks at once.
I haven't done one of these at a location with milkshakes yet, but could you order your meal, sit there and eat it and then get a milkshake on the way out? I can't tell if that's allowed from the instructions or not. It seems like they want to time your meal (and hear about how it tastes) and they want to hear about how the milkshake is and if you'd order it again, but don't care as much about how long it takes for the milkshake to be prepared, so I think they'd allow it. Can anyone confirm? I probably wouldn't buy a full meal with fountain drink and then also a shake too. But, I might get a meal, eat it, then grab a shake on the way out, taste it and put the rest in the freezer to drink later.

Shopper in California's Bay Area
@sarahshopper wrote:

They have the milkshakes are in a few locations near me but according to the guidelines I would have to get a milkshake and a fountain drink and since I do that shop solo I am pretty sure that would be a bit strange for me to order both drinks at once.
You and call girl crack me up. So what if it's "strange". They get strange orders all the time. I would not feel at all funny about ordering two different drinks, and I would make no explanations for it. Maybe I was taking a milkshake back for my dog. Maybe I like mixing shakes into my coke for a "float" type drink. Maybe I have to coat my stomach with a shake before I can drink the coke. Who knows? But I sure don't have to act weird ordering it and mumble explanations to an employee. I was in McD's the other day and someone ordered a McChicken with NO lettuce! I almost fell over until she also ordered a large fries and a shake. I bet these restaurants get people ordering weird stuff all the time, because they hardly bat an eye if I do, or show up in their drive-thru later, or anything else.
@Crickettt wrote:

You and call girl crack me up. ....

CALiGIRL... not CALL GIRL. I'm from California, not a prostitute. smiling smiley

Shopper in California's Bay Area
I agree wit Cricketttt. Who cares if it seems odd? People do odd things all the time. The employees don't care how the customers spend their money. Don't feel uncomfortable or act guilty. No explanations.
I think that you have to order everything at the same time and get it all on a single receipt. Ordering a milkshake might change the time it takes to receive your meal, although if they are working correctly, I think the burger cook time is the limiting factor, but then they have to get the fries because the fries have to be hot and fries cool the fastest. I am not sure where shakes fit into the mix. If you order a shake separately at the end of the visit, my advice is to be prepared to not get paid for it by the MSC. Let us know after you try it.
@CaliGirl925 wrote:

I haven't done one of these at a location with milkshakes yet, but could you order your meal, sit there and eat it and then get a milkshake on the way out? I can't tell if that's allowed from the instructions or not. It seems like they want to time your meal (and hear about how it tastes) and they want to hear about how the milkshake is and if you'd order it again, but don't care as much about how long it takes for the milkshake to be prepared, so I think they'd allow it. Can anyone confirm? I probably wouldn't buy a full meal with fountain drink and then also a shake too. But, I might get a meal, eat it, then grab a shake on the way out, taste it and put the rest in the freezer to drink later.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
Thanks @myst4au,

I have only done a couple of these and both times at a location that didn't offer shakes, but I'm scheduled to go to a new location for another shop next week. I think I will try it. You're right: it's only a $5 gamble and I do like milkshakes. I'll let y'all know.

And @Jay C and @Crickettt: thanks for your input. I was less concerned about looking weird to the restaurant staff (you're right: who cares?) than I was about simply not being able to eat all that food in one sitting. I am usually stuffed after a meal at this shop. But if I could get a milkshake on the way out and take a taste, then stash the rest in the freezer for a dessert treat later that night, I'd be game.

Shopper in California's Bay Area
My local Five Guys has about 10 signs outside the restaurant that say "Milkshakes are Coming!" It's like they read this thread.... I'll have to see if I can get a shop next month and try them out. I am unreasonably excited about this.

Shopper in California's Bay Area
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