Software Error

So I reported my third shop last night, or I tried to. Completed the CPI, submitted the reciept, and had finished the report. The report was spell checking, and it found a screwy spellign error which turned out to be a bunch of words mashed together with letters missing. No idea how that happened. Since the spellcheck only showed me part of the sentance, I couldn't easily fix it properly, so I saved and exited.

Went back, reopened clicked through with the intent to fix the error and submit. 1/3rd of the way through the software had an error and ceased working. Can't open that report on any browser, tried two devices.

I emailed last night, cited the error and was told this morning my report looks complete to them just not submitted. I explained what had happened, what the error was and appologized. I'm new, while I don't think I did anything to cause the error, I don't want to be a problem off the bat.

I now have a reply they'll take my case to management. Any one have kind words, wisdom? Obviously in future I should look before hitting next. But I wouldn't have thought looking through the report again would screw up the system :/

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I suspect that most MSCs would let you submit that report a few hours late, as long as that does not become something that happens often. Once you have a longer track record with most MSCs the editors and schedulers are more willing to cut you a little slack.

Take a deep breath and exhale slowly. Then go and calmly sign up with ten more MSCs, knowing that more shopper experience will build your confidence. And, we're here to help.

BTW, since you did not name the client, you can name the MSC. That way, others may be able to share more pertinant information about the reporting system and/or the MSC policies.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

I have signed up for 10 more MSCs, lol. I made a spread sheet with the company and username/password so I can keep track and know who I signed up with

It's Market Force. They are the only company I've taken assignments with so far.

They are definitely more unforgiving of late reports and trying to get an extension is akin to getting blood out of a turnip. The exception is what happened to you. If you sent an email to the Help Desk before the deadline all should work out just fine. On occasion I've had shops that won't submit or pages taking too long to load. My email explains the problem and that I will try again the following morning.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

I completed my shop by 10:00pm, was home right after. Error happened around 11pm and I immediately emailed.

I couldn't access it to submit it, though they could see it was done, but not submitted :/ I actually got up early to try a second go at it before the deadline with the same error.

It's now off my shops to report list, so I guess they are doing whatever they do next with it.

People who know MF better, do you think this is a weirdo error, or is it advisable to avoid needing to go back through a report just in case?

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Software Error

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