When is a transaction completed?
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"And he couldn't just ring it again, let me get my receipt and leave, and straighten out the transaction later without me standing around waiting -- because his drawer would be off. "
What a load of garbage. How would his drawer be off? All he had to do was ring the item again to give you a receipt and when he was able to print the receipt from the first transaction he could process a return. Voila, the drawer would be even. It's a shame the store would hire such an incompetent manager.
What a load of garbage. How would his drawer be off? All he had to do was ring the item again to give you a receipt and when he was able to print the receipt from the first transaction he could process a return. Voila, the drawer would be even. It's a shame the store would hire such an incompetent manager.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
After that transaction from *&%^$ - It is SO nice to talk to another person with common sense!
I submitted the shop. I put the amount of time from when I got to the register until I got my receipt.
That manager clearly cannot think for himself. Unbelievable and that entire incident would have made me crazy!
Sometimes there are workarounds for a POV issue.
Depending on your MSP, they might accept a photo of the location, a Geoverify, business card, etc.. I can't promise every MSP or editor would take them, but it would be worth a thought.
Depending on your MSP, they might accept a photo of the location, a Geoverify, business card, etc.. I can't promise every MSP or editor would take them, but it would be worth a thought.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
Thanks vlade5394,
I had already geoverified the location. And in fact, I geoverified it again after about 30 minutes. I was scrambling to think, trying to think if I could take a photo of the store or something. The instructions required us to pay cash for the item, so I didn't have any evidence that I had paid for the item. It was a vitamin shop.
I was frustrated because besides the possibility of not being paid for the shop, or reimbursed for the item, I might actually get a "flake award" for not completing the shop.
In some ways my report might seem unfair, because if I was just a regular customer and wanted the item, I most likely would not have waited so long for a receipt. So it might not have been a typical situation. But then again, any customer should be able to have a reasonable expectation of making a purchase, and being provided with a receipt for that purchase. There are many reasons people might need a receipt. And considering the fact the person identified himself as the store manager, he should have been able to provide a receipt, even if he had to write one out by hand, in less than 30 minutes.
Had he told me in the beginning I would have to wait 30 minutes for a receipt, I might have walked. But he told me he could call POS and they could print me out another one. But when he called them, he started discussing all of the other issues they were having with the system. Apparently, they had a problem with the system overcharging for tax. He told me it had been charging 25% tax earlier, and that they had rebooted it, and "messed up" his receipts. So they seemed to be spending more time checking out the tax function than handling my receipt. In fact, he hadn't even told the POS the purpose of his call was to print my receipt. He was scanning items and then they were talking about numbers, as to whether the tax was ringing up right. (i.e. Yes. That is right because at 8% $150 should be $12, because $100 would be $8 and $50 should be half of that, and so that would be $4, and so $4 plus $8 would be $12....) <<This was what he is talking to them about while I was waiting for my receipt.
My idea was PRINT my receipt, and THEN handle the other stuff! To me it was poor customer service to make a customer stand there while you try to fix the whole system.
Also, because of his conversation with them, I found that he had already had a problem with other receipts not printing before mine. He said it was happening on about every other transaction that day. He had been able to convince the other customers that they might have sent it to their email (though he even admitted one customer had checked his email and had not received the receipt).
When I didn't get mine, he tried that line with me. I told him I did not send it to my email. He kept asking "Are you sure you didn't click send it to email?" I told him I didn't even touch the screen. He followed up with "Are you SURE you didn't touch it? You didn't touch it at all?" How in the world did he think his POS system would know my email address when I told him (all four times he asked) that I didn't have a loyalty card.
I had no idea I would be waiting that long. But every 10 minutes or so I would offer an alternative suggestion to provide me with a receipt; Return the item and let me rebuy it, sell me the item again and void one of the transactions when he got the system fixed. etc.
I will say that when we were about 20 minutes in and he told me he would pull it up on his electronic journal and print it WHEN he got done with his phone call -- I about lost it. The purpose of the phone call was supposed to be to print my receipt.
Though a receipt not printing might not be common, I think the report was a fair evaluation of the store. I think it showed the manager definitely needs more training on customer service issues. Even before that occurred, his customer service wasn't the best. They are supposed to ask if you have their brand of loyalty card. He asked me that four times. He was price checking something for me. He asked, "Do you have a ___ card?" He spent over two minutes scanning and punching buttons without saying a word to me, and not coming up with a price. Then he scanned it again and said, "Do you have a ___ card?"
Really? He didn't even remember that he had asked that two minutes earlier. And even though he was supposed to be price checking the item for me, I specifically had to ask him for the price. When he finally got the price to come up, he just looked at me. I had to ask, "How much is it?"
I was the only person in line when he finished another transaction. But the person he had just checked out asked about another item. He told me that he would be right back. But when he came back about 3 1/2 minutes later, he went to another customer that was standing up by the counter to check her out. She had to tell him that I had been there first.
When I checked out, he asked again, "Do you have a ___ card?" Then he proceeded to talk to another customer the whole time he checked me out.
When he tried to convince me I had sent my receipt to my email, I pointed out the system wouldn't even know my email. He said, "It would if you are a ___ card member. Do you have a ___ card?"
ACKKKK!!!!
He definitely needs more training.
Edited 1 time(s). Last edit at 11/08/2014 07:21PM by jatufu1.
I had already geoverified the location. And in fact, I geoverified it again after about 30 minutes. I was scrambling to think, trying to think if I could take a photo of the store or something. The instructions required us to pay cash for the item, so I didn't have any evidence that I had paid for the item. It was a vitamin shop.
I was frustrated because besides the possibility of not being paid for the shop, or reimbursed for the item, I might actually get a "flake award" for not completing the shop.
In some ways my report might seem unfair, because if I was just a regular customer and wanted the item, I most likely would not have waited so long for a receipt. So it might not have been a typical situation. But then again, any customer should be able to have a reasonable expectation of making a purchase, and being provided with a receipt for that purchase. There are many reasons people might need a receipt. And considering the fact the person identified himself as the store manager, he should have been able to provide a receipt, even if he had to write one out by hand, in less than 30 minutes.
Had he told me in the beginning I would have to wait 30 minutes for a receipt, I might have walked. But he told me he could call POS and they could print me out another one. But when he called them, he started discussing all of the other issues they were having with the system. Apparently, they had a problem with the system overcharging for tax. He told me it had been charging 25% tax earlier, and that they had rebooted it, and "messed up" his receipts. So they seemed to be spending more time checking out the tax function than handling my receipt. In fact, he hadn't even told the POS the purpose of his call was to print my receipt. He was scanning items and then they were talking about numbers, as to whether the tax was ringing up right. (i.e. Yes. That is right because at 8% $150 should be $12, because $100 would be $8 and $50 should be half of that, and so that would be $4, and so $4 plus $8 would be $12....) <<This was what he is talking to them about while I was waiting for my receipt.
My idea was PRINT my receipt, and THEN handle the other stuff! To me it was poor customer service to make a customer stand there while you try to fix the whole system.
Also, because of his conversation with them, I found that he had already had a problem with other receipts not printing before mine. He said it was happening on about every other transaction that day. He had been able to convince the other customers that they might have sent it to their email (though he even admitted one customer had checked his email and had not received the receipt).
When I didn't get mine, he tried that line with me. I told him I did not send it to my email. He kept asking "Are you sure you didn't click send it to email?" I told him I didn't even touch the screen. He followed up with "Are you SURE you didn't touch it? You didn't touch it at all?" How in the world did he think his POS system would know my email address when I told him (all four times he asked) that I didn't have a loyalty card.
I had no idea I would be waiting that long. But every 10 minutes or so I would offer an alternative suggestion to provide me with a receipt; Return the item and let me rebuy it, sell me the item again and void one of the transactions when he got the system fixed. etc.
I will say that when we were about 20 minutes in and he told me he would pull it up on his electronic journal and print it WHEN he got done with his phone call -- I about lost it. The purpose of the phone call was supposed to be to print my receipt.
Though a receipt not printing might not be common, I think the report was a fair evaluation of the store. I think it showed the manager definitely needs more training on customer service issues. Even before that occurred, his customer service wasn't the best. They are supposed to ask if you have their brand of loyalty card. He asked me that four times. He was price checking something for me. He asked, "Do you have a ___ card?" He spent over two minutes scanning and punching buttons without saying a word to me, and not coming up with a price. Then he scanned it again and said, "Do you have a ___ card?"
Really? He didn't even remember that he had asked that two minutes earlier. And even though he was supposed to be price checking the item for me, I specifically had to ask him for the price. When he finally got the price to come up, he just looked at me. I had to ask, "How much is it?"
I was the only person in line when he finished another transaction. But the person he had just checked out asked about another item. He told me that he would be right back. But when he came back about 3 1/2 minutes later, he went to another customer that was standing up by the counter to check her out. She had to tell him that I had been there first.
When I checked out, he asked again, "Do you have a ___ card?" Then he proceeded to talk to another customer the whole time he checked me out.
When he tried to convince me I had sent my receipt to my email, I pointed out the system wouldn't even know my email. He said, "It would if you are a ___ card member. Do you have a ___ card?"
ACKKKK!!!!
He definitely needs more training.
Edited 1 time(s). Last edit at 11/08/2014 07:21PM by jatufu1.
Damn, That would be one interesting report for some VP of Operations to receive. 
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
I submitted a question on the shop using the help button. I pointed out the difficulty I had getting a receipt, and asked if there was an alternative method of completing the shop if that would occur in the future. (I had several other shops scheduled with the same chain, and wasn't sure how broad the register problems were.)
I submitted the question this weekend. I did not get a reply.
So I hope that doesn't happen again.
vlade5394 Wrote:
-------------------------------------------------------
> Sometimes there are workarounds for a POV issue.
>
>
> Depending on your MSP, they might accept a photo
> of the location, a Geoverify, business card, etc..
> I can't promise every MSP or editor would take
> them, but it would be worth a thought.
I submitted the question this weekend. I did not get a reply.
So I hope that doesn't happen again.
vlade5394 Wrote:
-------------------------------------------------------
> Sometimes there are workarounds for a POV issue.
>
>
> Depending on your MSP, they might accept a photo
> of the location, a Geoverify, business card, etc..
> I can't promise every MSP or editor would take
> them, but it would be worth a thought.
What. A. Nightmare.
Copy and paste what you just wrote here and send it to the scheduler (if you weren't able to include all that in the report). Let them decide if the client might want to know all the details.
That manager definitely needs to get some serious training. Gotta wonder how he got to be manager with that little ability to think outside the box.
Copy and paste what you just wrote here and send it to the scheduler (if you weren't able to include all that in the report). Let them decide if the client might want to know all the details.
That manager definitely needs to get some serious training. Gotta wonder how he got to be manager with that little ability to think outside the box.
Time to build a bigger bridge.
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