I get at least one E-mail per week re their current available shops. I look through, read the requirements, check my calendar, etc etc and apply and do not get the shop. Finally, last week I reply to the scheduler, this has been going on since April of this year. Nina writes that it's because of my history and attaches dates and notes for four infractions.
#1 needed clarification. The request was snotty, condescending and with a grammatical error followed by a command to "check your grammar and spelling!". I contacted the reviewer explaining that the only one visible associate in the store was the cashier working a line of women with screaming kids and baby carriages. Explanation not good enough, suggestions none. In 2008, although I was new at this, I understood that yelling "Heads up, I'm a shopper" would not be a good thing.
#2. I got the ok to reschedule. My history showed a ? mark next to the new date
#3 and #4 were scheduled and cancelled by the scheduler "personally".
Shop #3, April 2010 , I had gone, shopped it, spent $35, tried to submit - couldn't so called the scheduler. Nina recommended checking my assigned requests. That I had called was never noted.
I answered her E-mail asking why was I not told. She writes back that I shouldn't be bashing the reviewer, who was a wonderful worker. This chick doesn't get it: MS co. or any others have no right to waste our time. So, in my opinion, BES has sadists who failed Reading for Comprehension working for them.