Shop Totally Edited!

I just did my first bank shop for a well known company. One question on the form needed slightly more information and so the shop was sent back to me to edit. While editing that question, I noticed my narrative was EXTREMELY edited and the personal bankers rating was increased from my original score.
1- I'm very frustrated with this company at this point and will likely never shop for them again although now I understand why they are often begging for shoppers on the job boards.
2- If I had been a customer, not a mystery shopper I would have reported this personal banker for the chauvinistic comments he made which were edited out of my narrative. So I'm wondering, what's the point of mystery shopping if they don't want 'real' data and 2- Are reports often edited like this?
Thanks in advance!

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This has been brought up many times in the past. Editors removing negative comments and adding in positive comments. They really do their client a great disservice because the client will never know what is going wrong. What is the point of mystery shopping when they do that? Then I think there are some clients that really only want to hear the good stuff and none of the bad stuff. I have to say as a previous business owner, I would want the whole truth, warts and all because if something wasn't going as it should be I damn sure would want to know about it.

It just seems like a big waste of everyone's time and energy. I just hate having my name attached to 'my' work when it actually isn't what I said at all. SMH. 90% of my reports are overwhelmingly positive, I always give the benefit of the doubt, so when I give a bad score it's beacuse someone really deserved it.

I am really careful to make sure that any negative remarks an editor could not possibly construe as 'opinion' because they are supposed to remove anything that is not objective. So, 'Mr. Jones greeted me saying, "Come on in sweetheart, I can help you with that!"' is completely objective. When later they ask if I felt like a valued customer, my opinion is asked for and I can state that Mr. Jones' chauvinistic approach to me made me feel demeaned rather than valued.

I have seen my edited reports from time to time, and when the meaning is changed I do point that out as professionally as possible--'You may have misunderstood what I was trying to say . . .' A response from the editor regarding the changes to meaning I will accept as someone being too rushed to bother reading. I never get a chance to see what that final report looked like. But where I see it happen repeatedly, I don't bother working for the company further as they are obviously (at least to me) fraudulent.

I just got another email from this company, they need me to fill in all of the narratives again....ummm...NO. The pay is not worth all of this work due to their repeated system 'glitches' for a report that is edited beyond recognition anyway. This is my first negative experience with a MSC and it stings but, live and learn!

Since you don't much care about them one way or the other, I would suggest that you offer to repeat all of your narratives for what you feel to be a reasonable fee. Otherwise as far as you are concerned you have indeed performed and reported the shop so await their payment.

They will splutter that they can't use a shop without the narratives and I would respond politely that obviously they were there as the editor already had contacted you with the edits. So what has happened to THEIR data???

Generally I save copies of my more extensive narratives by having written them in Word to start with, so putting the information back into the report is mere cut and paste, but the company does not need to know that.

Thanks for the advice. This shop is turning into the never ending story!
Moving forward I will be saving copies of completed shop reports.

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