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Video Download

May 17, 2013 05:00PM
I have several shops scheduled for today that will end with a restaurant shop. Since early this morning, I've tried to review the required video, but am having an issue. The instructions state: "Here is a brief video that will help you to be prepared for our restaurants culture and experience. There will be a question in the survey to ensure that you watched this video."

I'm not sure how 'brief' the video can be, since it's download time is over 1 hour over my DSL line! I keep thinking there must be some type of error, but can't figure it out.

I emailed the scheduler several hours ago, but have received no response. I'm going to have to leave in the next couple of hours to do the other shops, so I don't have all day to try and see this video.

I have Windows 7, and it's a wmv file, so that shouldn't be the issue. I tried to update my player, and it said I already have the latest version.

I watch videos all the time on MSC's websites and have NEVER had this issue.

Am I missing something or doing something incorrect? I can't believe a 'brief' video requires a 70 minute download.

Any suggestions are appreciated.
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More About Video Mystery Shopping
May 17, 2013 05:22PM
Just heard back from the scheduler. She said it IS that long of a download, but that it's fine not to watch it since everything on the video is addressed in the guidelines.
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May 19, 2013 12:34AM
mialuce Wrote:
-------------------------------------------------------
> Just heard back from the scheduler. She said it IS
> that long of a download, but that it's fine not to
> watch it since everything on the video is
> addressed in the guidelines.


Its difficult to know without more details such as the MSC or client. (Remember not to name both in the same post or thread! smiling smiley But you seem to have worked it out for yourself.

Some MSP websites don't work well with every browser. Perhaps you ran into one of those.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut
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