Flustered

Today I went to an oil change shop at a brake shop. I called yesterday about making an appointment and I'm told that they don't take them and to just come in. When I arrived there this morning, I'm told it was a 3 hour wait and I could drop off the car. The shop instructions say that you can't drop off the car. I tell him I called yesterday and was told I could bring in the car without an appointment. And he says he is the only person who answers the phone and he would never say that. So I say that I'll wait. He then tells me there are 2 other places close by that I can get an oil change done in 15 minutes and I should take my car there. So I thank him and leave.

I was so flustered, I didn't even get a business card. And to take a picture I'd would have had to cross a very busy street and risked getting hit or be seen the employees at the brake shop. I sent an email to the scheduler about it. But I'm worried that she will think I just flaked.

How do you handle shops that go totaly wrong?

Thanks!
Rhonda

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Pass all this info on to your Scheduler.

Shopping Bama and parts of Georgia.
I'm still learning 24/7.

Thanks, mrcomputer101. I did send her email. But I haven't heard back and I'm wondering if I should fill out the report or wait on her. It is the weekend.

Rhonda, meet your deadline on the report. If they set you up for a re-shop, you will get a new report form.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

Thanks MDavisnowell. I entered the report. I'll wait and see what the scheduler says. I really don't want to go back.

You have done everything correct. Put your thoughts aside on this one and wait to hear back...

Shopping Bama and parts of Georgia.
I'm still learning 24/7.

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Flustered

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