I've done a couple of shops for a certain company that were smooth as butter. Every time I sent in an email asking a question about my report, it was answered within 10 minutes by the friendliest person ever, who seemed more than happy to answer my questions. It seems they've switched schedulers who hasn't replied to me in almost 24 hours. I did my shop yesterday and sent an email asking for help with the receipt as I couldn't get it to the size it needed to be on their form. When she didn't reply in a couple of hours, my husband helped me out with it and we got it looking a tad more readable, although not perfect. I emailed her again, letting her know that we tweaked it and asking if she could take a look and let me know if it was acceptable. Well, the report is due 24 hours after my shop, which is in an hour and a half. I sent it in already because I don't want it to be late, but I'm worried the receipt isn't readable enough. It leaves a bad taste in my mouth that she couldn't be bothered to email me, when the other scheduler was on top of it.